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Syrelix2's avatar
Syrelix2
4 years ago
Solved

Banned for being too good at BF4?

Hi, I got an email that my account Syrelix2 received a permanent ban from EA. As you can see, it is as vague as it gets, so I would like to ask if someone had a similar experience and how ...
battlefield 4
  • EA_Darko's avatar
    EA_Darko
    4 years ago

    You will need to speak to our Terms of Service team @Syrelix2.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option. 
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

Its_Travis_199's avatar
Its_Travis_199
Hero+
4 years ago

@Syrelix2 great, hopefully they can get this sorted out soon. 🙌

Greets,

Travis 

Syrelix2's avatar
Syrelix2
4 years ago

Great. It took them 10 days of "investigating" to find out that I am guilty of who knows what after all and they didn't lift my ban even though the Origin employee assured me they would. They didn't give me any clue as to what rule specifically I allegedly violated and just gave me a standardized response email even though I EXPLICITLY asked them many times to tell me the reason.

My friend gave me access to his account and I am playing BF4 without any problem on it, but we can never play the game together now since we only have one account that works. 
I can't buy the game again for cheap because the sale is over and I don't see why I should buy the same game for the third time when I already bought it 2 times.

I am super frustrated with this level of disregard for their customers.
Is it against the TOS to pay with the Paysafecard of a friend? I really need to know. 
Any ideas or am I just effed? 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Sorry to say @Syrelix2 but if our TOS team has denied your appeal then there is nothing that we can do on AHQ to change this.


    Darko 

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