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Anonymous's avatar
Anonymous
9 years ago
Solved

Battle field 4 install looping

battle field 4 will not install????  it is stuck in an install loop. i downloaded the game and when i click the big install button it finishes and then has an install button again instead of a PLAY button. anyone know how to fix this??? i have redownloaded the game multiple times and have reinstalled origin and changed my game install path.

battlefield 4
  • Anonymous's avatar
    Anonymous
    9 years ago

    Hey @l3gendofthewest, 

    in this case it'd be the best to contact my colleagues from the EA Support. =) 
    How that works: -> Click me! <-

    Ways to contact us

    Based on the information you give us about your issue, we will recommend the support channel that most quickly connects you to the right Advisor. Support wait times can be shorter when you use Call Me or Live Chat. Not all channels are available for every issue and location.

    ChannelHow it works

    Call MeRequest that an Advisor call you about your issue. You don't have to wait on hold or incur additional phone charges.* We'll give you an estimated wait time for your call back.

    ChatEnter a chat session with an Advisor to discuss your question in real time. We'll give you an estimated wait time so that you know how long to stay connected.

    EmailSubmit your question to us via email. This channel works best for non-critical issues that still allow you to play your game while you wait for a response.

    Phone

    In some locations, direct dial to EA is available.* Review this list to find the local number for support. We hope to provide direct dial in more locations in the future.

    • Australia - +61 18 0089 4823
    • Czech Republic - +420 228 880 676 or +421 233 418 468
    • Portugal - +351 308 800 880
    • Republic of Ireland - +353 91 423786
    • United Kingdom - +44 203 014 1818

      

    Before you contact us

    You can prepare information before you contact us to expedite your support session.

    • For all questions - Know your email address and username. Your login verification code may also be helpful.
    • For Origin or PC technical issues - Run the Origin Error Reporting tool so your Advisor can review the error data during your call. 
    • For connectivity issues - Run the UOTrace tool to check your connection to host servers. Connectivity may be causing poor game performance. 
    • For questions about your system setup - Know your MSInfo, which are the details about your specific system and can help uncover non-essential items that may be interrupting gameplay.
    • For conflicting programs - If you think your issue is due to a conflicting file or program, you can try cleaning your system with a third-party tool we recommend.

     If you need anything else, tag me with @EA_Valgard. =) 


    Cheers, 
    Val

3 Replies

  • Indys2nd's avatar
    Indys2nd
    Hero (Retired)
    9 years ago

    Have you tried to run Origin as administrator? If not, do that. Then try installing the game again. Also, add Origin to your firewall and virus protector exceptions. Origin should be installed on your C drive. The game itself does not have to be installed there. 

    Do a clean install of Origin, if the above doesn't work: See this Help Article available at the help site: http://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin

    If that doesn't fix your issue, you may need to use ccleaner to completely get rid of any remnant of Origin: http://help.ea.com/en-us/help/pc/how-to-use-ccleaner-to-fix-pc-issues

  • Anonymous's avatar
    Anonymous
    9 years ago
    I have already tried all of this still dont work
  • Anonymous's avatar
    Anonymous
    9 years ago

    Hey @l3gendofthewest, 

    in this case it'd be the best to contact my colleagues from the EA Support. =) 
    How that works: -> Click me! <-

    Ways to contact us

    Based on the information you give us about your issue, we will recommend the support channel that most quickly connects you to the right Advisor. Support wait times can be shorter when you use Call Me or Live Chat. Not all channels are available for every issue and location.

    ChannelHow it works

    Call MeRequest that an Advisor call you about your issue. You don't have to wait on hold or incur additional phone charges.* We'll give you an estimated wait time for your call back.

    ChatEnter a chat session with an Advisor to discuss your question in real time. We'll give you an estimated wait time so that you know how long to stay connected.

    EmailSubmit your question to us via email. This channel works best for non-critical issues that still allow you to play your game while you wait for a response.

    Phone

    In some locations, direct dial to EA is available.* Review this list to find the local number for support. We hope to provide direct dial in more locations in the future.

    • Australia - +61 18 0089 4823
    • Czech Republic - +420 228 880 676 or +421 233 418 468
    • Portugal - +351 308 800 880
    • Republic of Ireland - +353 91 423786
    • United Kingdom - +44 203 014 1818

      

    Before you contact us

    You can prepare information before you contact us to expedite your support session.

    • For all questions - Know your email address and username. Your login verification code may also be helpful.
    • For Origin or PC technical issues - Run the Origin Error Reporting tool so your Advisor can review the error data during your call. 
    • For connectivity issues - Run the UOTrace tool to check your connection to host servers. Connectivity may be causing poor game performance. 
    • For questions about your system setup - Know your MSInfo, which are the details about your specific system and can help uncover non-essential items that may be interrupting gameplay.
    • For conflicting programs - If you think your issue is due to a conflicting file or program, you can try cleaning your system with a third-party tool we recommend.

     If you need anything else, tag me with @EA_Valgard. =) 


    Cheers, 
    Val

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