No one at Answer HQ has any refund responsibilities whatsoever, sorry! We do not "fix" any games here, other than our own. What we do is offer peer to peer advice. We are a game player community here.
That being said, the only times I'm aware of the menus and the pointers in them being "dead" is related to some very low end hardware situations (typically very outdated Intel IGP chips).
This guide applies to any game, NOT limited to just the DA: I game at all:
http://answers.ea.com/t5/Dragon-Age-Inquisition/How-to-post-the-relevant-info-when-you-create-a-question/m-p/4356255#U4356255
Battlefield 1
MINIMUM SPECS
OS: 64-bit Windows 7, Windows 8.1 and Windows 10
Processor (AMD): AMD FX-6350
Processor (Intel): Core i5 6600K
Memory: 8GB RAM
Graphics card (AMD): AMD Radeon™ HD 7850 2GB
Graphics card (NVIDIA): nVidia GeForce® GTX 660 2GB
DirectX: 11.0 Compatible video card or equivalent
Online Connection Requirements: 512 KBPS or faster Internet connection
Hard-drive space: 50GB
RECOMMENDED SPECS
OS: 64-bit Windows 10 or later
Processor (AMD): AMD FX 8350 Wraith
Processor (Intel): Intel Core i7 4790 or equivalent
Memory: 16GB RAM
Graphics card (AMD): AMD Radeon™ RX 480 4GB
Graphics card (NVIDIA): NVIDIA GeForce® GTX 1060 3GB
DirectX: 11.1 Compatible video card or equivalent
Online Connection Requirements: 512 KBPS or faster Internet connection
Available Disk Space: 50GB
thanks for the information, however, i do not think its related to my specs, because if it were, how come i used to be able to play it with no problems, but now i have problems after some update?
If your system didn't ever qualify for technical support, and a miracle allowed you to play the game in spite of being unsupported, *we* certainly aren't the ones to complain to when the magical effects of the miracle expire, sorry!
EA Staff (Retired)Hello @MICRYLEE
I am really sorry for those troubles with the game. Can you try to load your system with Clean Boot and run the game afterwards? Keep us posted on your progress.
Cheers,
Archi
@ACuddlyRyley wrote:
thanks for the information, however, i do not think its related to my specs, because if it were, how come i used to be able to play it with no problems, but now i have problems after some update?
That being said you have yet to disclose your system specs, so what are they to include your OS?
Battlefield 1 systems specs:
