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xXanaphia's avatar
xXanaphia
Not applicable
8 years ago
Solved

Battlefield 1 Dxdiag problem and program stopped running

Hello 

I bought BF1 a few months ago. The problem with the picture is when I enter every game. He's making a mistake in about 15 minutes and throwing me out of the game. Sometimes I get the error that the program stopped working. I have read similar articles in the forums. I tried almost everything but it did not work.

(My system requirement is on the Screenshot)
I'm glad to you for help me.

battlefield 1
  • holger1405's avatar
    holger1405
    8 years ago

    @xXanaphia

    @xXanaphia wrote:

    What should I do with this problem. This is really annoying.

    It depends on how fare you want to go.

    First lets try the last "easy" troubleshooting step I can think of here. 

    Create a new Windows user account (Administrator) > reboot > logon to the new account > test.

    Here is what you can do (unless you know someone who can perform some serious debugging on your machine on side.) if that also don't works: (Test after each step)

    • Preform a clean installation of the game. (Deinstall with Revo (free version, read the guide) > reboot > Install running Origin as Administrator)
    • Preform a clean installation of Origin. (Guide)
    • Preform a repair installation of Windows 10. (Back up all important data before)
    • Preform a fresh installation of Windows. (Windows 10 > newest drivers for all your hardware > system updates > Origin > the game [and noting else at this point!].)

    If that all fails you need to lock at the hardware side. Start with MemTest.

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  • holger1405's avatar
    holger1405
    Hero+
    8 years ago

    @xXanaphia

    On the software side we did a lot by now, lets take a look at the hardware.

    • Download and Run hwinfo > sensors only
    • Click on the sheet with the green cross (logging) > give the file a name and save it.
    • Wait 5 Minutes, then start the game > play until it crashes.
    • Upload the logfile to a free file hosting side (Dropbox for example) and post the link here.
  • holger1405's avatar
    holger1405
    Hero+
    8 years ago

    @xXanaphia

    Ok, the log looks good so fare.

    The interesting points are this:

    As you can see the Virtual Memory usage (Note: In HWinfo that is the entire accessible memory space.) spikes at the end of the log without an increase in physical memory usage.

    That means there is no classic memory leak, but I assume that this sudden increase in memory load is the reason for the crash. (In your second DxDiag BF1 crashes with an access violation code.)

    The problem is that this is not really helping to localize the problem. 

    This behaviour can have any number of reasons. (The BIOS, the OS, third party applications or services [Did you tried the clean boot @IIPrest0nII suggested] the game or memory issues.

  • xXanaphia's avatar
    xXanaphia
    Not applicable
    8 years ago

    Yes I tried clean boot for pc and it didn't worked. Also I upgraded BIOS on official page on MSI 3 months ago and it didn't worked too.

    What should I do with this problem. This is really annoying.

  • holger1405's avatar
    holger1405
    Hero+
    8 years ago

    @xXanaphia

    @xXanaphia wrote:

    What should I do with this problem. This is really annoying.

    It depends on how fare you want to go.

    First lets try the last "easy" troubleshooting step I can think of here. 

    Create a new Windows user account (Administrator) > reboot > logon to the new account > test.

    Here is what you can do (unless you know someone who can perform some serious debugging on your machine on side.) if that also don't works: (Test after each step)

    • Preform a clean installation of the game. (Deinstall with Revo (free version, read the guide) > reboot > Install running Origin as Administrator)
    • Preform a clean installation of Origin. (Guide)
    • Preform a repair installation of Windows 10. (Back up all important data before)
    • Preform a fresh installation of Windows. (Windows 10 > newest drivers for all your hardware > system updates > Origin > the game [and noting else at this point!].)

    If that all fails you need to lock at the hardware side. Start with MemTest.

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