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Nemesis2k12's avatar
Nemesis2k12
9 years ago
Solved

battlefield 1, xbox one, black screen on startup. day one release.

battlefield 1, black screen xbox one. Hey all, I just purchased this game on disc, and installed it onto my xbox one console. I allowed it to update the 2.5gb (around) file, proceeded to load the gam...
battlefield 1
  • Nemesis2k12's avatar
    Nemesis2k12
    9 years ago

    i factory reset my console a second time, the game works, can confirm this !

Nemesis2k12's avatar
Nemesis2k12
9 years ago

i factory reset my console a second time, the game works, can confirm this !

EA_Andy's avatar
EA_Andy
Icon for EA Staff (Retired) rankEA Staff (Retired)
9 years ago

Thanks for confirming that a factory reset solved this for you @Nemesis2k12

We are looking into this issue but for now if you are having a problem with a black screen crash on XBOX One you can fix it with a factory reset. Please keep in mind that you will lose anything that isn't backed up when doing this.

- Andy -

  • Nemesis2k12's avatar
    Nemesis2k12
    9 years ago

    which is exactly what I just said. twice.

  • Anonymous's avatar
    Anonymous
    9 years ago
    I'm having the same issue and the factory reset did not solve it. Even after the factory reset I still only get the black screen and the game will not load. Tried to get a refund but since it was a new game the store will only exchange for another copy. Tried the new copy and have the same issue. So now I have a $65 piece of garbage.

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