battlefield 4 china rising

i noticed u put details into your answers to these questions EA but what the heck is this"We're investigating this issue and will provide updates as quickly as possible" I DONT SEE ANY UPDATES FOR AGES NEARLY 1 MONTH. i want answers plus i cant even acsess the DLC if i get a email ill prove it 2 u what is going on and ask for a code 2 redem for it.