Forum Discussion

10 years ago

battlefield 4 pc game crashes

every time try to play BF4 I get as far as the map press the deploy button and it crashes and comes up with the Windows message; "the program has stopped working correctly, blah, blah, blah . . ." ...

battlefield 4

Carbonic

Hero+

9 years ago

Hi @-JAKNIFE- and welcome to Answers HQ!

Can you add a dxdiag to your post? - this is how you do it:

http://help.ea.com/au/article/how-to-gather-dxdiag-information/

Did you upgrade your Windows from Vista or is this a new install?

15.2 is not the latest drivers for your graphics card, you can download the latest here:

http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064

I don't know what motherboard you have in your new computer but you might want to visit the manufacturers homepage and download the latest drivers for that as well.

-JAKNIFE-

9 years ago

Hello Carbonic HERO, thanks for you assistance so far

here is the dxdiag information you requested:

Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release.160104-1513)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 10/01/15 20:12:35 Ver: 05.0000B
Processor: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
Memory: 16384MB RAM
Available OS Memory: 16306MB RAM
Page File: 4642MB used, 14094MB available
Windows Dir: C:\WINDOWS
DirectX Version: 11.2
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

Mother board is ASUS Maximus Hero VIII and it's a new SSD with fresh install of Windows 10 Pro.

I'm going to update my AMD drives, if you need any more info to assist I'll get back to you ASAP.

Thanks again for your assistance!

-JAKNIFE-
9 years ago
Hello Carbonic HERO (& others!)
I just updated my AMD drivers, now I get the following error message . . .
Error
Origin could not start up (-5efdfffe): Origin Core seems to be running, but the LSX Authentication Challenge failed. No communication with Core is possible.

Help!
- Carbonic
  Hero+
  9 years ago
  Dxdiag will generate a text file, you can attach the entire text file to this thread and that might help.
  
  As for your new error, try reinstalling the Origin client and make sure it runs as administrator:
  
  You might also want to run the Punkbuster installer found in the Battlefield 4 installation directory.
  
  If you have any firewall / antivirus or similar running also make sure to manually whitelist / allow bf4.exe and origin.exe to run and access the internet.
  - -JAKNIFE-
    9 years ago
    Hello again, I followed your advise and ran the Punkbuster test and got a message to send the below info to Pb for analysis as the test failed!
    Starting PunkBuster Service Tests (v0.993) (01/29/16 17:35:35)
    Checking OS
    Windows NT 6.2 (build 9200) 64-bit
    Checking PnkBstrA service status RUNNING
    Checking PnkBstrA Version OK (1036)
    Extracting "PnkBstrB.exe" to:
    "C:\Users\Darren\AppData\Roaming\PnkBstrB.exe"
    OK
    Checking firewall settings OFF
    Is PnkBstrA explicitly allowed?
    C:\WINDOWS\system32\PnkBstrA.exe NO
    Is PnkBstrB explicitly allowed?
    C:\WINDOWS\system32\PnkBstrB.exe NO
    Checking if PnkBstrB is running NOT RUNNING
    Getting port for PnkBstrA OK (44301)
    Opening socket for packet send OK
    Sending version packet to PnkBstrA SENT
    Receiving version from PnkBstrA TIMEOUT
    Getting PnkBstrB install instance OK
    Sending start packet to PnkBstrA SENT
    Waiting for packet from PnkBstrA OK
    Received 3 bytes from 127.0.0.1:44301
    Response = 52812 (ms) PnkBstrB started.
    Load SUCCESSFUL.
    PnkBstrA.log: //www.evenbalance.com for more information.
    
    Watching for PnkBstrB instance change ⚽ CHANGED 🏈
    Getting port for PnkBstrB OK (45301)
    Sending version packet to PnkBstrB SENT
    Receiving version from PnkBstrB TIMEOUT
    Checking PnkBstrK driver status NOT FOUND
    Manually stopping PnkBstrB STOPPED
    Removing test PnkBstrB file OK
    PnkBstrA.log: //www.evenbalance.com for more information.
    
    PnkBstrB.log: eat system. Visit http://www.evenbalance.com for more information.
    
    ----------------------------------
    Tests finished.
    I also right-clicked the icon as show and clicked "run as administrator"
    And doubled checked to ensure firewall and antivirus gave permission, which they do.
    I'm hoping the Pb team can correct the failed results of the test and resolve that issue, hopefully that will be the end of it!
    I'll keep you posted, thanks again for you ideas to resolve the annoying problem.
    If you have any more ideas in the meantime I'd be please to try them!