I HAVE THE ANSWERRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR !!!!
Jerome RyanThanks for contacting EA Customer Experience, my name is Jerome Ryan. How may I assist you today?
youHI
youi have a problem
youmy battlefield 4 wont launch
youi cant play online
Jerome RyanI see and sorry to hear about that but no worries, I'll be happy to assist you with this.
youor campaign
Jerome RyanJust to be sure though, your having issue launching Battlefield 4, is that correct?
youyes
Jerome RyanDo you get any sort of error message or message at all when you tried to launch the game?
youno errors
youits sometimes say that it cant be launch properly
Jerome RyanOk, so you were able to play the game before on that computer right?
youyes ofcourse
Jerome RyanAlright, we'll go ahead and troubleshoot your issue, first off we'll clear out the cache of your Origin to make sure there's no corrupted files within your Origin games.
Jerome RyanDo you happen to know how to show the hidden files and folders in your computer?
youyes
Jerome RyanAlright, please allow that option first and after that, please log out in your Origin client and open your "local hard drive (C):" then click on "ProgramData" folder and inside that folder, delete the folder called "Origin".
youi did it
Jerome RyanOnce you're done, open again your "local hard drive (C):", click on the "Users" folder, then inside that folder you'll see your "Computer name/Username" folder, click on it. Click on "Appdata" folder and click on "Local" and inside that folder, please delete the "Origin" folder.
youdone
Jerome RyanLastly, we need to go back to your "Computer name/Username" folder, then inside it click on the "Appdata" folder again and click on "Roaming" folder. Inside that folder, please delete the "Origin" folder. Once we're done deleting those folders, please go to your Recycle bin and have it emptied.
youok i did it
Jerome RyanThat's great and please logged in back to Origin client then try to check your game and let see how it goes.
youok it loads now the game opened
youthank you sir
Jerome RyanAwesome and glad it works.