Forum Discussion
I have the same issue, I bought BF4 for the PS4, I already had it on PS3. I installed all the content, and did use the same PSN account (The only one I have)
My premium transferred but I never got a prompt for the soldier stats transfer. Not a single prompt at all, game logs in to a soldier with rank 0 and no stats, nothing unlocked, 0 play time.
I requested that EA Call me with the support help page and they told me that it was a promotional deal and that I needed to call Sony, even though this entire process worked for friends of mine the same exact day that I tried.
Why have I not received a prompt? Is there anything I can do to remedy this? I don't (and wont) start from scratch.
Was this a promotional deal and somehow I didn't get selected or something?
- 9 years ago
The same thing happened to me. It's an issue on EA's end that they refuse to take responsibility for. I'd suggest to just keep pestering them about it; the more people that complain about it the more likely it is that it will be fixed.