Forum Discussion
I have the same issue, I bought BF4 for the PS4, I already had it on PS3. I installed all the content, and did use the same PSN account (The only one I have)
My premium transferred but I never got a prompt for the soldier stats transfer. Not a single prompt at all, game logs in to a soldier with rank 0 and no stats, nothing unlocked, 0 play time.
I requested that EA Call me with the support help page and they told me that it was a promotional deal and that I needed to call Sony, even though this entire process worked for friends of mine the same exact day that I tried.
Why have I not received a prompt? Is there anything I can do to remedy this? I don't (and wont) start from scratch.
Was this a promotional deal and somehow I didn't get selected or something?
The same thing happened to me. It's an issue on EA's end that they refuse to take responsibility for. I'd suggest to just keep pestering them about it; the more people that complain about it the more likely it is that it will be fixed.