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I lot of codes are sensitive to CAPS, make sure you're entering it in correctly.
For example, this is how a code should look like;
ABCD-EFGH-IJKL-MNOP
Most codes are all CAPS I don't know of any that isn't.
If you are entering the code in correctly and it still isn't working it might be because
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You cannot redeem the expansion because it doesn't exist yet.
Essentially, you pre-ordered it in full and will receive it automatically when it releases.
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