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dude i have the exact same issue. everytime i go to play the game it freezes at a certain time. i would recomend bringing your issue to gamestop or another game company who knows what they are doing. if you still are having problems or they are asking you to pay them for their services i would recomend getting that game switched out. what i mean is for pc games they wont let you trade it in for another game but they will let you switch it out for the exact same game. but if you decide to do this i would recomend having them open the case and making sure nothing is damaged or distroyed before you take it. im probably going to be doing the same thing because i cannot play multiplayer, or get the updated files.
-hope everything works out for you Peace-