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schmidtbk09's avatar
schmidtbk09
7 years ago

Battlefield Companion app: cannot log in

I have not been able to log in for over 1 year into the app.  I get notifications from the app about Battlefield 1, and I have even received notifications about my friends playing Battlefield 1.  How...
battlefield 1
iluminatethesky's avatar
iluminatethesky
Legend
7 years ago

Hey @schmidtbk09,

Have you tried clearing your Cookies and Browser Cache in the phone's web browser that you're using?

Thanks 🙂 

schmidtbk09's avatar
schmidtbk09
7 years ago

I had not tried that yet, so I did today.  I did the following:

  1. Opened Chrome app
  2. Deleted "Browsing History",  "Cookies and site data", "Cached images and files", and "Site data" for "All time"
  3. Then, opened Battlefield app and tapped Login.  I received the same error message as before.
  4. I repeated Step 2.
  5. I then restarted my Android phone.
  6. I opened Battlefield app again and tapped Login. I received the same error message as before.

Any other suggestions?

  • iluminatethesky's avatar
    iluminatethesky
    Legend
    7 years ago

    Hey @schmidtbk09,

    Can you try uninstalling/reinstalling the Battlefield Companion App on your Phone, and logging in with your Credentials?

    Thanks 🙂 

    • schmidtbk09's avatar
      schmidtbk09
      7 years ago

      Sorry for the late reply.  I uninstalled and then installed the Battlefield Companion app today.  I received the exact same error as I originally posted.

      • iluminatethesky's avatar
        iluminatethesky
        Legend
        7 years ago

        @schmidtbk09

        Have you tried logging on with your Desktop PC, or another Source, and seeing if you get the same Error?

        Thanks 🙂 

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