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schmidtbk09's avatar
schmidtbk09
7 years ago

Battlefield Companion app: cannot log in

I have not been able to log in for over 1 year into the app.  I get notifications from the app about Battlefield 1, and I have even received notifications about my friends playing Battlefield 1.  How...
battlefield 1
iluminatethesky's avatar
iluminatethesky
Legend
7 years ago

Hey @schmidtbk09,

Can you try uninstalling/reinstalling the Battlefield Companion App on your Phone, and logging in with your Credentials?

Thanks 🙂 

schmidtbk09's avatar
schmidtbk09
7 years ago

Sorry for the late reply.  I uninstalled and then installed the Battlefield Companion app today.  I received the exact same error as I originally posted.

  • iluminatethesky's avatar
    iluminatethesky
    Legend
    7 years ago

    @schmidtbk09

    Have you tried logging on with your Desktop PC, or another Source, and seeing if you get the same Error?

    Thanks 🙂 

    • schmidtbk09's avatar
      schmidtbk09
      7 years ago

      I do not have another mobile device (Android or iOS) to try.  I went to https://www.battlefield.com/companion and I was able to log in.  Is there some EA or Battlefiled site I should try?

      • iluminatethesky's avatar
        iluminatethesky
        Legend
        7 years ago

        @schmidtbk09

        If you're trying to access the Companion App, that is the only Site available for it.

        Are you still having issues logging in on your Mobile Device?

        I've tried this personally, and haven't had any issues so far, and I'm using Android. I've had the App for a while, since Battlefield 1 launched. 

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