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BabiesAndBombs's avatar
BabiesAndBombs
8 years ago

Battlefield Companion app can't change profile

Tried to get on the app to do whatever, can't even remember what I was going to do now. But when I opened the app I was greeted with the profile change screen. It made me select PC (I play on Xbox One...
Anonymous's avatar
Anonymous
8 years ago
Approved

Update: I contacted EA through their online chat service and they were able to update my profile with the correct gaming type (PC to Xbox). I now have the profile in Battlefield Companion and it is working perfectly fine.

ietxmmyrus's avatar
ietxmmyrus
Icon for EA Staff rankEA Staff
8 years ago

Hey @woochie26,

how exactly were you able to display the Xbox account in the end? That info might be helpful for other players encountering the same issue.

  • Anonymous's avatar
    Anonymous
    8 years ago
    Approved
    I supposedly had two email accounts. My gamertag was pointing to the one I logged into my Xbox with and not the account I setup online, which I was using to log into The Companion App. The EA support team said this was something they had to change on their end. Five minutes after they changed it and one password reset later, I was able to login and see all my cresentials.

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