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Anonymous's avatar
Anonymous
9 years ago
Solved

Battlefield Hardline won't open, crashes before game starts

I recently bough a new copy of Battlefield Hardline from a store, Another Castle. When i installed the game the only thing that would happen when I hit play would be my google chrome opening up and h...
  • EA_David's avatar
    EA_David
    9 years ago

    @Flipeecup Thanks for the update. I think AVG is blocking an element of the game. 

    I've seen a report that this step should help: Left click on AVG, go to Options, Advance Settings, then click on exceptions, add exception then select exception type (Application or File), then browse for your path and add your BFH path to it and hit apply then ok.


    Please try launching the game after doing this, and see if anything changes. You may also want to try entirely disabling AVG as a test. 

    Thanks. 

EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
9 years ago

@Flipeecup Hey, can you try going offline through Origin as a test, does the game start then? It sounds like it won't but hopefully this helps to home in on the issue. 

Normally you'll launch MP matches through the Battlelog app, but in offline mode the game will launch its campaign. 


Posting your dxdiag info should also be helpful with checking on this. 

https://help.ea.com/en-ca/help/pc/how-to-gather-dxdiag-information/


Thanks. 

Anonymous's avatar
Anonymous
9 years ago

Sorry for the late reply, and all that happened when I went into offline mode was BFH crashing with no crash report of my knowledge. Also I have attatched the dxdiag file here for you. Thanks (:

    • Anonymous's avatar
      Anonymous
      9 years ago

      Hello again. I have just now gotten a chance to try your suggestions. I updated the graphics drivers and got further than before. I was able to get to a l;oading screen with a blue swirling icon in the top right corner. After that spun for a minute or so it stopped and then BFH stopped working. After I tried opening BFH 4 times, twice while in offline mode, and twice with battle log, I got these reports. Also there appears to be a reliability event surrounding something with AMD, so I will post that too.

      v Radeon Additional Settings: Commend Line Interface v

      Source
      Radeon Additional Settings: Command Line Interface

      Summary
      Stopped working

      Date
      ‎2/‎11/‎2017 7:56 PM

      Status
      Report sent

      Description
      Faulting Application Path: C:\Program Files (x86)\AMD\CNext\CCCSlim\CLI.exe

      Problem signature
      Problem Event Name: CLR20r3
      Problem Signature 01: CLI.exe
      Problem Signature 02: 4.5.0.0
      Problem Signature 03: 56375a5d
      Problem Signature 04: CLI.Implementation
      Problem Signature 05: 4.5.0.0
      Problem Signature 06: 576d64b9
      Problem Signature 07: f
      Problem Signature 08: 7
      Problem Signature 09: System.IO.FileLoadException
      OS Version: 10.0.14393.2.0.0.768.101
      Locale ID: 1033
      Additional Information 1: 546e
      Additional Information 2: 546ec464391a6538fc45eeb106a1771b
      Additional Information 3: 3615
      Additional Information 4: 3615e7bf1ebe0f78d9226994d5aad0a9

      Extra information about the problem
      Bucket ID: c2cb41a021c9be658d476e40f8ef3e22 (129176519269)

      v BFH tm v

      Source
      BFH™

      Summary
      Stopped working

      Date
      ‎2/‎11/‎2017 8:24 PM

      Status
      Report sent

      Description
      Faulting Application Path: C:\Program Files (x86)\Origin Games\BFH\bfh.exe

      Problem signature
      Problem Event Name: APPCRASH
      Application Name: bfh.exe
      Application Version: 1.4.0.10
      Application Timestamp: 56d0fa9f
      Fault Module Name: avghooka.dll
      Fault Module Version: 16.141.0.7998
      Fault Module Timestamp: 58738a6f
      Exception Code: c0000005
      Exception Offset: 0000000000003d3b
      OS Version: 10.0.14393.2.0.0.768.101
      Locale ID: 1033
      Additional Information 1: 8ea0
      Additional Information 2: 8ea07c5873d9f4dcf0548649640e4f10
      Additional Information 3: 85c1
      Additional Information 4: 85c107a3ceea6132eef2a7174821c7f3

      Extra information about the problem
      Bucket ID: e7cb93db6e7627173e0ff233d6a84ab1 (120683359242)

      • EA_David's avatar
        EA_David
        Icon for Community Admin rankCommunity Admin
        9 years ago

        @Flipeecup Thanks for the update. I think AVG is blocking an element of the game. 

        I've seen a report that this step should help: Left click on AVG, go to Options, Advance Settings, then click on exceptions, add exception then select exception type (Application or File), then browse for your path and add your BFH path to it and hit apply then ok.


        Please try launching the game after doing this, and see if anything changes. You may also want to try entirely disabling AVG as a test. 

        Thanks. 

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