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Anonymous's avatar
Anonymous
9 years ago
Solved

Battlefield Hardline won't open, crashes before game starts

I recently bough a new copy of Battlefield Hardline from a store, Another Castle. When i installed the game the only thing that would happen when I hit play would be my google chrome opening up and h...
  • EA_David's avatar
    EA_David
    9 years ago

    @Flipeecup Thanks for the update. I think AVG is blocking an element of the game. 

    I've seen a report that this step should help: Left click on AVG, go to Options, Advance Settings, then click on exceptions, add exception then select exception type (Application or File), then browse for your path and add your BFH path to it and hit apply then ok.


    Please try launching the game after doing this, and see if anything changes. You may also want to try entirely disabling AVG as a test. 

    Thanks. 

Anonymous's avatar
Anonymous
9 years ago

Hello again. I have just now gotten a chance to try your suggestions. I updated the graphics drivers and got further than before. I was able to get to a l;oading screen with a blue swirling icon in the top right corner. After that spun for a minute or so it stopped and then BFH stopped working. After I tried opening BFH 4 times, twice while in offline mode, and twice with battle log, I got these reports. Also there appears to be a reliability event surrounding something with AMD, so I will post that too.

v Radeon Additional Settings: Commend Line Interface v

Source
Radeon Additional Settings: Command Line Interface

Summary
Stopped working

Date
‎2/‎11/‎2017 7:56 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\AMD\CNext\CCCSlim\CLI.exe

Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: CLI.exe
Problem Signature 02: 4.5.0.0
Problem Signature 03: 56375a5d
Problem Signature 04: CLI.Implementation
Problem Signature 05: 4.5.0.0
Problem Signature 06: 576d64b9
Problem Signature 07: f
Problem Signature 08: 7
Problem Signature 09: System.IO.FileLoadException
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 546e
Additional Information 2: 546ec464391a6538fc45eeb106a1771b
Additional Information 3: 3615
Additional Information 4: 3615e7bf1ebe0f78d9226994d5aad0a9

Extra information about the problem
Bucket ID: c2cb41a021c9be658d476e40f8ef3e22 (129176519269)

v BFH tm v

Source
BFH™

Summary
Stopped working

Date
‎2/‎11/‎2017 8:24 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\Origin Games\BFH\bfh.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: bfh.exe
Application Version: 1.4.0.10
Application Timestamp: 56d0fa9f
Fault Module Name: avghooka.dll
Fault Module Version: 16.141.0.7998
Fault Module Timestamp: 58738a6f
Exception Code: c0000005
Exception Offset: 0000000000003d3b
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 8ea0
Additional Information 2: 8ea07c5873d9f4dcf0548649640e4f10
Additional Information 3: 85c1
Additional Information 4: 85c107a3ceea6132eef2a7174821c7f3

Extra information about the problem
Bucket ID: e7cb93db6e7627173e0ff233d6a84ab1 (120683359242)

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    9 years ago

    @Flipeecup Thanks for the update. I think AVG is blocking an element of the game. 

    I've seen a report that this step should help: Left click on AVG, go to Options, Advance Settings, then click on exceptions, add exception then select exception type (Application or File), then browse for your path and add your BFH path to it and hit apply then ok.


    Please try launching the game after doing this, and see if anything changes. You may also want to try entirely disabling AVG as a test. 

    Thanks. 

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