Forum Discussion

5 years ago

Solved

Battlelog BF4 longin ISSUE: ``Wrong Email and Password´´ error , how to?

So,everything when i start the game via Battlelog,its says: Wrong email and Passsword. it never logs Automatically..

I used to play BF4 on battlelog in the past and i never saw this kind of issue,i have talked to the Ea customer suport to change the old email address which i lost the acess. but When i try to start bf4,i get that message....Any suggestion?

battlefield 4

EA_Aljo
5 years ago
Hello, @Augusto-V8-Cesar

It sounds like you need to get your account information updated. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

5 Replies

EA_Aljo
Community Manager
5 years ago
Hello, @Augusto-V8-Cesar

It sounds like you need to get your account information updated. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!
Augusto-V8-Cesa
5 years ago
i dont need, i already did. but the BF4.exe.86x keeps saying wrong email and password;;;;
EA_Aljo
Community Manager
5 years ago
@Augusto-V8-Cesar

If you're being told the email and password are wrong, that would be the issue. Please contact an advisor and they'll help get these updated.
Augusto-V8-Cesa
5 years ago
just for the bf4 battlelog?
EA_Aljo
Community Manager
5 years ago
@Augusto-V8-Cesar

If the Battlelog says you're password is wrong, but you don't get this message when logging into the game, it's possible you're using the wrong account. It would be best to talk to an advisor as we can't help with account issues on Answers HQ. You can try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!