battlelog BF4

Hello
I found 2 of the new Dog Tags. so I tried to take them on and get down to Phantom Room. it also went fine at first. so I turned off my Xbox 360 and trun it on again. you saw was my Dog Taking away. I have been told from EA that I need to see if there are more people who have the same problem as me. I have spent a very long time to find them. I wanted to know if there are others who have together problem.

If you or can help, I would like to hear from you.

mvh Z0mZxXxRabbit