Forum Discussion

swaffln's avatar
11 years ago

Battlelog doesn't load

Hi there,

I have a problem with battlelog. The battlelog website doesn't load. I cannot join a server or see my stats or see my profile and all other things of the battlelog. I cannot see my friends on the right or chat with them. I cannot see the background and battlelog is loading for ever. I tried also to reinstall battefield and windows. Another problem is that battlelog cannot load so i can't download the web plugin for it or i can't update it.

I have this problem already for some months and i can't solve it and i looked also in a lot of other websites to find a solution, but also others had this problem and they could not solve it.

please help!!

8 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    Sounds that you have an issue with your battlelog webplugins. At first, clear your browser cache and/or try a different browser. Reinstall your webplugins for battlelog. Get sure that you have disabled all ad and application blocking software in your browser and using the latest version of Adobe Flash.

    Please let us know, is the issue still happen and accept if this helped you to solve your problem.

    Cheers
    Basti

  • swaffln's avatar
    swaffln
    11 years ago

    I tried to do what you wrote but i doesn't work, i treid other browsers but i have still this problem.

    And i can't download the web plugin of battlelog because the website of battlelog can't load.

  • swaffln's avatar
    swaffln
    11 years ago

    Intel(R) Core(TM) i7-4770K CPU @ 3.50 GHz

    3.50GHz

    16 RAM

    Windows 8 64 BIT

    GeForce GTX 770

  • Hi swaffln  have you already tried this?

    Remove all versions of the previous battlelog browser plugins that are already in your downloads folder or installed on your computer and re download it from the direct download link here: http://eaassets-a.akamaihd.net/bl-cdn/cdnprefix/822b7eef4bcfcaf8ae423d3fab9d75db7f4add40A/public/dow... (Link will be updated when newer versions are released)

    Follow the steps below for the browser you are using.

    Chrome:
    1. Clear Browsing Data
    2. In the search bar typing the following command: chrome://plugins
    3. Checking the box Always allowed for ESN Sonar API and Battlelog Game Launcher
    4. Restart your PC

    FireFox:
    1. Navigate to Addons (Firefox menu) > Plugins
    2. Search for ESN and Battlelog
    3. Set both to: Always Activated
    4. Restart your PC.

    Internet Explorer:
    1. From Internet Options/General tab > Clear Browsing data > Delete button
    2. From Security tab, slide the bar to bottom > Medium Protection
    3. In Trusted Sites > battlefield.com should be added along with battlelog.battlefield.com/bf4/ and battlelog.battlefield.com/bf3/
    4. Restart your PC.

  • swaffln's avatar
    swaffln
    11 years ago

    i tried also this but it still doesn't work

    please help

  • I would remove all traces of the plug in then install a new browser like chrome 32bit and try again.

    Edit.... Also update all this just to be safe..

    Latest version of DirectX see this page
    http://www.microsoft.com/en-ca/download/confirmation.aspx?id=35

    Reinstall Microsoft C++
    http://www.microsoft.com/en-gb/download/details.aspx?id=30679

    Update your Microsoft .NET framework.
    http://www.microsoft.com/en-ca/download/details.aspx?id=30653

    Adobe Flash Player update
    http://get.adobe.com/de/flashplayer/

  • swaffln's avatar
    swaffln
    11 years ago

    i did everiything that you wrote there but i can't install the new version of the Flash Player, it stops at 36% or 33%

    Or it can be the internet because my internet connection is very bad in the last months, because i can't watch a video on youtube but i can watch films in streaming.

    I tried it with wireless and with ethernet but there is no difference

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