Forum Discussion

MadDaverick's avatar
MadDaverick
1 year ago
Solved

Battlelog says Premium not detected.

I recently tried to activate the Phantom Assignments to unlock the camos but when I click the skull to start it says "Premium not detected". I do have premium for BF4 on my Xbox Series X as I have th...
battlefield 4
  • MadDaverick's avatar
    MadDaverick
    1 year ago

    I solved it. I just had to buy premium again in the BF4 store. I now have the assignments unlocked

ElliotLH's avatar
ElliotLH
Hero+
1 year ago
@MadDaverick Just to check, is this after selecting the skull icon?
vladavilov's avatar
vladavilov
1 year ago

Hello everyone! I’d like to address DICE support, which, for some reason, stated in the FAQ that you can contact support directly, which is not true.
A month has passed, and it seems the issue remains unresolved: we’ve had Premium for over 10 years, and now it turns out it’s gone! Will I really have to pay for it again? When will you fix this issue?

  • ElliotLH's avatar
    ElliotLH
    Hero+
    1 year ago
    @vladavilov Which FAQ is it? It may just be that it needs to be updated to include current details. However, you can contact EA Help directly for support by visiting help.ea.com.

    While I've not had a deep dive, I have had a quick look at your details on Battlelog and noticed the below:

    - You have PC and PS4 soldiers. Your PC account shows that you own China Rising, Dragon's Teeth, and Final Stand, and your PS4 account shows you owning Premium. I think you will ultimately need to speak with EA Help about this, but it may be worth seeing if you can access and download Premium and the DLCs through the EA App first of all.

Recent Discussions