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StealthWalker-A's avatar
StealthWalker-A
8 months ago

BF1 and other games Not Launching Require Log-in and Activation

Recently I reinstalled my games on my computer as I planned on playing a few games during the summer break. When I tried to launch my games form the EA app they greet me with a prompt to log in. It n...
battlefield 1
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
8 months ago

Hi @StealthWalker-A1,


Could you please try the following steps and then repair the game on EA app:

Delete EA License Files:

  • Make sure the EA app is closed.
  • Press the Windows key and "R" at the same time.
  • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
  • Enable View Hidden Files and Folders
  • Delete all files in the "License" folder.

Please clear your temp files:

  • Press the Windows key and "R" at the same time
  • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
  • Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
  • (If some files or folders can't be deleted, reboot and try again.)

I hope this helps!

Thanks! 

  • StealthWalker-A's avatar
    StealthWalker-A
    8 months ago

    Hey, I just tried your solution and it didn't work none of the games on my account open. They all show this screen and they do not launch.

    These are the Methods i've tried:

    1. Booting in safemode trying to launch the game
    2. I have deleted all games and Reinstalled Origin
    3. I have Cleared Cache

    4. I deleted Temporary Files

    5. I've Deleted License Files

    Is there anyting else you recommend?

    • EA_cuervo's avatar
      EA_cuervo
      Icon for Community Manager rankCommunity Manager
      8 months ago

      Hey, 

      I've noticed you mentioned that you've reinstalled Origin. Are you still using Origin or you meant EA app?

      In case you're still on Origin, please download EA app and try launching it from there: https://www.ea.com/ea-app#downloads

      If you're already using EA app, then I'd suggest trying to Clear Cache of your EA app and if the issue persists try a new Windows Admin account. 

      Clear EA app Cache:

      1. Select the three dashes in the far-left corner of the EA app.
      2. Scroll to Help.
      3. Click App recovery.
      4. Select Clear cache.

      I hope this helps! 🙂 

      • StealthWalker-A's avatar
        StealthWalker-A
        8 months ago
        @EA_cuervo Hey I am using EA app. Bad habits after using Origin for years. I've cleared the cache it still doesn't work. I am going to uninstall everything using Revo uninstaller then do a clean install of everything.

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