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StealthWalker-A's avatar
StealthWalker-A
8 months ago

BF1 and other games Not Launching Require Log-in and Activation

Recently I reinstalled my games on my computer as I planned on playing a few games during the summer break. When I tried to launch my games form the EA app they greet me with a prompt to log in. It n...
battlefield 1
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
8 months ago

Hey, 

I've noticed you mentioned that you've reinstalled Origin. Are you still using Origin or you meant EA app?

In case you're still on Origin, please download EA app and try launching it from there: https://www.ea.com/ea-app#downloads

If you're already using EA app, then I'd suggest trying to Clear Cache of your EA app and if the issue persists try a new Windows Admin account. 

Clear EA app Cache:

  1. Select the three dashes in the far-left corner of the EA app.
  2. Scroll to Help.
  3. Click App recovery.
  4. Select Clear cache.

I hope this helps! 🙂 

StealthWalker-A's avatar
StealthWalker-A
8 months ago
@EA_cuervo Hey I am using EA app. Bad habits after using Origin for years. I've cleared the cache it still doesn't work. I am going to uninstall everything using Revo uninstaller then do a clean install of everything.
  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    8 months ago
    @StealthWalker-A1 that sounds like a good plan. Let me know how that goes.
    • StealthWalker-A's avatar
      StealthWalker-A
      8 months ago
      @EA_cuervo I've done that and it's still happening. Back to page one where it's aking for a log in then saying we could not activate.
      • EA_cuervo's avatar
        EA_cuervo
        Icon for Community Manager rankCommunity Manager
        8 months ago
        @StealthWalker-A1 Hey just to confirm, have you tried a new Windows Admin account? If not, please give that a go. You could also try a different internet connection if possible. If you have the option to use a hotspot on your phone temporarily then try to launch the game and see if that helps authenticate/activate the games.

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