BF4 crashes during 1st campaign mission

My battlefield 4 keeps carshing on the first mission during the scene where the building collapses.  I Have tried numerous things such as reloading the whole mission and starting completely over.  Lowering my graphics settings.  I can play for hours online no problems but i cant play the campaign.  How do i fix this!?  To be exact on what is happening right when the building starts to collapse the screen freezes and it just loops a sound over and over again until i end task the game.