Forum Discussion

Anonymous's avatar
Anonymous
10 years ago

BF4 crashing with new video card 5 minutes into playing.

I am having an issue with BF4 ever since I installed my new Radeon R9 card. It keeps crashing about 5 minutes into playing.  Here is the error message from the event log page. 

Faulting application name: bf4.exe, version: 1.7.2.45672, time stamp: 0x5654c99c

Faulting module name: atidxx64.dll, version: 8.17.10.644, time stamp: 0x5661c30b

Exception code: 0xc0000005

Fault offset: 0x00000000000077f0

Faulting process id: 0xcf8

Faulting application start time: 0x01d141218cbee23d

Faulting application path: C:\Program Files (x86)\Origin Games\Battlefield 4\bf4.exe

Faulting module path: C:\Windows\system32\atidxx64.dll

Report Id: 293bf69e-ad15-11e5-b365-240a641106a7

My video driver is up to date. I am not sure what I should do. Any help would be appreciated.

3 Replies

  • @King_Baldwin_IV Its the dll from your video card driver doing it give this a try.....

    Video Card drivers and doing a clean install.

    Note.. with the video card driver it installs so much junk :womanfrustrated: and some of it just makes issues so if you want it this is how I do my driver now as I have my BF fully stable and I want to keep it this way .

    First I only install two things from it 1- Graphics Driver 2- PhysX System they can keep the rest :womanlol: See steps below.

    This is how you do a clean graphic driver clean install:Credit goes to aT1C for his steps
    Start by downloading your graphic card drivers from here,


    AMD; http://support.amd.com/en-us/download
    NVidia; http://www.nvidia.com/Download/index.aspx?lang=en-us

    Download the one you have and save it on desktop, you are going to need it!
    After downloading the video card driver follow these instructions to the letter,

    1- press windows button,

    2- right click my computer,

    3- press property’s, you will get a new window here.

    4- in the new window click device manger on your left side of the screen, you will get another new window here,

    5- you will see in the latest window a list of devices you have in your computer, click on the arrow beside Display driver and a small fall down menu will show you what kind of graphic card you have.

    6- left click on your (graphic card name) so it’s highlighted in blue,

    7- right click (graphic card name) and press property’s, you will get a new small window here,

    8- in the new small window click on Drivers, you will see the name between the tabs,

    9- in the driver menu click on uninstall, you will now get a really small window that ask you if you’re really sure that you want to uninstall you’re graphic card drivers,

    10- click ok,

    11- after you have uninstall you’re drivers restart you’re computer,

    12- after you have started up your computer, click on your graphic card install file,

    13- follow the instructions of your graphic card installer, Pick Custom / Advanced and only check off for Nvidia 1- Graphics Driver 2- PhysX System and for AMD card only check off display driver and catalyst control center.

    14- when you have Install your graphic card drivers, restart / Reboot your computer,

    15- you’re done.

  • Anonymous's avatar
    Anonymous
    10 years ago

    This is a brand new video card and when I went to the amd website I downloaded the newest drivers.  There were two options. Install a barebones video driver or the delux amd settings which include not only a video driver but about 4 or 5 different pieces of softward.  Would I be better off just installing the video driver and not all the extra things?