Forum Discussion

7 years ago

BF4 freezes at start screen (pc)

Hey all, I have a weird situation. Tried to play bf4 the other day but it won't load past the start screen. We tried to play on my son's computer (his own account) and it does exactly the same thing...

battlefield 4

EA_Barry

Community Manager

7 years ago

@pudle-of-buttmud

Please make contact with an EA Game Advisor for assistance regarding your login history.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100

Thanks.

pudle-of-buttmu
7 years ago
Spoke with customer support. Advised to delete game and use tool to remove all game information. As expected it did nothing. Game still crashes on the start screen on both computers. Are there problems with the new WIndows updates?
- EA_Barry
  Community Manager
  7 years ago
  @pudle-of-buttmud
  
  Sorry you are still seeing an issue. You can determine if recent Windows Updates are the issue by uninstalling the most recent one(s).
  
  Windows updates can sometimes be troublesome.
  - pudle-of-buttmu
    7 years ago
    Uninstalled latest Windows update but no change...game still freezes. I tried to start BF3 and it did the same thing though some other Origin games are working.