BF4 Freezes the PC after last Origin Update

@MADrag0n I don't know what is mantle or how to set that to DX11 -did some research but still not sure what it is. looks like its related to AMD well i have NVIDIA-

May I ask you to be more specific about that?

These are my current settings now. 50-55 FPS Also the system is able to play it at Medium settings with 24-30 FPS

EDIT: @MADrag0n alright mate found the way to check those. here is the ingame SS

Mantle its first setting in Video section. If u have nvidia, maybe u don't have this option. But u could disable it in profile file anyway.

Try to disable "Origin In Game screen" and "Origin Sync (cloud)", also close Nvidia Experience and other programs with ingame overlay.

@MADrag0n It's still happening mate. I wish there was a way to diagnose the exact problem here. It's truely frustrating. Is there someone in here WHO Works for EA? or any portal that i can make a feedback about this problem. It seems like we tried everything. We may need some official help about that. ☹️

are u continue get stuck/freeze PC in random time playing in BF4 and no one in other software/games?

@MADrag0n yeah mate. only in BF4. BF3 was fine for example. But it may be gone now. I've got some W10 Updates today -Last 4 of em I think-. I gotta make sure by playing couple times tho. Here is the list of em with dates. -Sorry for the language but the names of updates are obvious- 🙂

EDIT: Oh I see last 3 is the same, previous ones failed in installation but last one succesfuly installed today.

hmmm, I don't have this updates and bf4 work normal...

going to download this updates too )

If you look at the Windows event viewer after a freeze:

http://www.dummies.com/computers/operating-systems/windows-10/how-to-use-event-viewer-in-windows-10/

what events happen right before the freeze?

@Carbonic @MADrag0n Alright guys problem is still there but this time I can give you more info about that.

Firstly, @Carbonic I'm looking at the Event viewer now mate and there is something about that.

Game crashed at 01:07 am -local time- and here is the things that happened at the same time;

Administrative Events>

+ERRORS [1:07:32 - 1:06:53 time stamps]

App Readiness -4x-

DistributedCOM -5x-

Windows Logs > Applications >

+ INFOS [1:07:31 - 1:06:53 time stamps]

-igfxCUIService2.0.0.0 (some problem with that about loading or installation) -5x-

-winlogon -3x-

-user profile service -2x- 

-winsrv  -1x-

-Desktop Window Manager

Secondly: While doing ALT + TAB I've noticed something else battlelog screen in the pop-up window; at the bottom blue bar there was "TRANSITIONING" message after freezing.

Hope these help. 

Best Regards. 

igfxCUIService2.0.0.0 is the interface to the Intel graphics card and should not be giving issues. Can you post a screenshot of the eventviewer instead? especially the details about the Intel service. It might be worth it to look into reinstalling the Intel drivers. Also making sure your laptop doesn't try to switch graphics card during the game.

u can do alt+tab? it is not a system freeze but bf4!?

run command prompt as Admin and enter a command:
for /D %T in (ACEEventLog Application Setup System)do wevtutil epl %T "%USERPROFILE%\Desktop\%T.evtx" /ow:true

This makes a SysLogs on ur desktop *.evtx - give it to us.

technically PC is not freezing @MADrag0n only the screen. I can do alt tab yes but i can not see the window that i choosed. I can see them in only pop up window by holding alt+tab. can not do anything.

And ofcourse @Carbonic but let me have that freezing problem again and change the language of OS for you guys to understand first.

By the way when I start searching about the problem online i added the keyword "transitioning" and i came across with some further steps to follow on BF4 Forums:

1. Disable Page File
- Go to System
- Go to Advance System Settings
- In Performance section click on Settings and click Advanced tab.
- In Virtual memory section click on Change... button
- Select each disk enabled with Paging and set setting to No Paging file and hit Set button
- Now all your listed disk should show Paging File Size as "None"
- Press OK button to exist from the menu
- We will reboot pc later once we change more settings, there is no need to restart the PC now.

2. Disable Superfetch
- Open run and type services.msc from run or win8 start screen (make sure applications on right menu is selected) or open services console by other means.
- Find Superfetch service, right click it and go to properties
- In General tab select startup type as disabled.
- We will reboot pc later once we change more settings, there is no need to restart the PC now.

3. Disable Prefetch
- Open registry editor, type regedit (You need to have admin rights)
- Navigate to following key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\PrefetchParameters\
- Right click and select Modify on "EnablePrefetcher" and set Value data: to "0" click ok
- Right click and select Modify on "EnableSuperfetch" and set Value data: to "0" click ok

4. Restart your PC.

Fullpage of the thread: http://battlelog.battlefield.com/bf4/forum/threadview/2955065219324626233/ 

I gotta see if these work or not first.

I don't want upset u, but this 1, 2, 3 is not related to the problem 99%! And I recommended to u leave it enabled.

And how about *.evtx - give it to us?

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@l-MrMayor-l wrote:

technically PC is not freezing @MADrag0n only the screen. I can do alt tab yes but i can not see the window that i choosed. I can see them in only pop up window by holding alt+tab. can not do anything.

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I have exactly the same kind of freeze! Finally I found someone - we are in this together. :-)

From another topic I was suggested to run Origin as administrator, but that didn't help, I still had freezes. But I think I found a better solution for my rig. I downgraded to an older GPU driver (Nvidia GeForce 368.81, current one is 372.90) and my problem is almost gone. Unfortunately I still had 2 freezes in the last couple of days, but the freezes were much more frequent before. The difference is like night and day.

I'll do that for you @MADrag0n but for now im trying to install en_US LPack via CMD 🙂 Single language version is troubling about that hahah

@MADrag0n here they are mate. You can simply look for the previous timestamps that i told you guys earlier [1:07 - 1:06 am] if that's what u looking for. -Sorry website didn't allow me to send them seperately-

And @RaZorBlaDe75 it makes two of us mate. 🙂 this is some pain in the * problem.

@MADrag0n @Carbonic Updated log is here guys.

In those logs I see no activity at 1:07 - 1:06 am

@Carbonic did u check the latest one? I took them out right after chash so latest ones should be.

ok. I see two problems in logs:

1) Event 10016. Try to resolve it in this way, then restart PC. (I know this for XP, but it goes and for Win10 ))

2) Ur cpu sometimes slowdown... U should check it in this way:

- download this and unzip the files to your desired location.
- Run the Prime95 executable as Admin and select "Just Stress Testing" when asked.
- The default options are sufficient to do a well balanced stress test on the system.

- use it 30 minutes minimum and note cpu temperature and system stability

@MADrag0n mate it doesn't work for me. there is no AppID file in regedit under specified folder only one named (default) and I have no idea what I'm gonna looking for in component services. There is nothing in there named "friendly" or "appguid"

EDIT: there is this one tho found it online. should I try this one? http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/error-event-id-10016-distributedcom/130522d2-beac-4495-980a-65e1e3279901?auth=1 @MADrag0n

go on instructions in end of my link named "Grant the correct permissions to the Network Service account"

and yes, also u can try what u find

@MADrag0n I can not change anything in DCOM. I did everything about permissions. Not working.

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@l-MrMayor-l wrote:

@Carbonic did u check the latest one? I took them out right after chash so latest ones should be.

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Yes, there's events happening at 1:07 - 1:06 am in either of the 3 logs.

As for the suggested CPU slowdowns it might be worth it to try setting Windows's power options to the plan "High Performance".

Yeah @Carbonic you can also see them on the top of the lists. as I told u guys took the last one right after another crash. Also I have an AIO PC so there is not any battery and its options in PC.

I'm about to give up mate. I think we can not fix this. ☹️

- I was try "Grant the correct permissions to the Network Service account" and no problem with do it on my Win10 👿

- How about prime95?