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Itertzwhenipee6's avatar
4 years ago
Solved

BF4 Kicked For Missing PING

Hello all,

I've recently gotten an issue where I can join a server just fine, but after a certain time has passed,sometimes it could be nearly instant or several minutes, I get kicked from the server. In the scoreboard my ping shows up as a "-" only, no numbers. I've always seemed to have this issue, but only within the past 48 hours has it gotten so bad I can not play anything. I have seen many people have this issue over the years in my research. I have reinstalled punkbuster, reinstalled origin and battlefield 4 itself, and running a wired connection. I am unfortunately on a campus and have no access to their firewall or their other systems. Any help would be greatly appreciated. 

  • Good news, I fixed the issue. 

    After contacting EA support, I was pointed to a connectivity article, and did the following steps... (Windows 10)

    1. go to control panel and open "Network and Sharing Center"

    2. On the left panel, click on "Change Adapter Settings"

    3. Go to whatever network and connection you use i.e Wireless or LAN

    4. Right click on it and go to properties

    5. Make sure Internet Protocol Version 4 is checked, and Internet Protocol Version 6 is unchecked.

    Once I did this, my ping is now visible to the server and I am no longer getting kicked.

    Hope this maybe helps someone in future.

14 Replies

  • SiRuSk1's avatar
    SiRuSk1
    4 years ago

    I've had a no ping problem so I followed the instructions. I looked at my adapter properties, and noticed that IPV4 is already checked and IPV6 is already unchecked. 

    I never had any ping issues with the Origin base game. Only experienced this on the Steam Ultimate Edition.

  • @bishtop Origin service was set to manual and wasn't running.
    I try to turn it on but it says that it started then stopped.
  • Hello,

    So - I recently had this problem and yes, I went through all of the so-called 'solutions' to which nothing actually did anything - yet I think the problem can be broken down into 4 areas of concern.

    1) It's a problem with your computer security settings

    2) It's a game installation problem

    3) It's a problem with your browser security settings

    4) It's a problem with your router/modem security settings - and possibly your Internet Service Provider

    Now then, the steps listed/suggested by others for 1,2,3 can be ticked off the list as being solid, good advice to check punkbuster etc, check your installation etc, check cache folders, check origin has rights at a software firewall level - but these are standard checks we all do as a part of running software on our computers.

    So - what is the problem? And how did I solve it?

    It is a security problem, and it is (4) on the list.

    To solve the problem, you have to INCREMENTALLY LOWER THE SECURITY OF THE HARDWARE FIREWALL CONTAINED WITHIN YOUR ROUTER/MODEM.

    To access your router, this is (typically) done by opening a browser and typing 192.168.0.1

    From here, you will commonly be asked to input your user-name and password for the router/modem (speak to your ISP for details) - but once authenticated, you should have direct access to the security of the very thing which is A) connecting your computer to the internet and B) controlling the traffic incoming and outgoing.

    I would STRONGLY recommend contacting your ISP to talk this through with you, but, these systems built into routers/modems do not have the most friendly of user interfaces, and can be slow to navigate, because you are using a web browser to do so - but fear not, in my experience, these are fairly logical in their structure and have industry standard terminology, such as 'firewall' and 'security'.

    This is where the problem lies - and once you have lowered the security by one level and made sure that no traffic is being blocked, boot up BF4 and run a test. If it does not work, try a lower level and so forth.

    So, the step process is this:

    1) Go to browser and type 192.168.0.1 to log into your router/modem

    2) Lower security by one level and ensure no traffic is being blocked - either by yourself, or through consultation with your ISP

    3) Test BF4

    4) If not resolved, follow steps (1-3)

    5) If resolved, go to step 6

    6) Miller time. 🍺

    *Note - this will not change the security of your computer or your computer firewall - so if your computer currently has sufficient security via the operating system or, security software and, I would always recommend people have high security for their computer AND to regularly change passwords; then this will not change that.

    I hope step 6 can be achieved for you all, soon.

    Additionally, there are series of commands to run through an elevated command prompt or, powershell - which I run in sequence from time to time, after a periodic restart of the modem, or, after a power cut...that sort of thing:

    ipconfig /renew

    ipconfig /release

    ipconfig /release 6

    ipconfig /flushdns

    ipconfig /registerdns

    And if you forget these, just run:

    ipconfig /?

    As that will list the above commands, and more.

    Once done type:

    EXIT

    and, basically, Elvis has left the building.