This is what I got told about It when I was on chat
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info: You are now ready to chat with Mihai.
Mihai: Thanks for contacting EA Customer Experience, my name is Mihai. How may I assist you today?
you: Hi I just download premium for xbox one and I can't down load the 2nd assault dlc it says in your store for bf4 that NULL NAME
Mihai: Second assault?
Mihai: Are you trying to access the expansion?
you: Yes that right
you: Am try to download it from the store
Mihai: Well, you cannot access that yet because it has not been released
you: But it's out on xbox one for premium member and I seen on the server browser that there guys play it and it says on the released calendar it's out
you: It was out on the 22/11/2013
Mihai: It is not out. The first DLC, China Rising will be available on 3 december for Premium users. Second Assault is a long way from the release
Mihai: Let me check something
you: that not what it says on the calendar and that not what it says on the browers for the game there dice server up and running play it just now
Mihai: Do you have Premium service on your account?
you: Yes I do
Mihai: I cannot look for that until i verify your account, that's why i am asking
Mihai: Okay then. let me check for the error
you: I can send u a screen shoot of the game saying that it's out
Mihai: No, i understand that. I just did not knew you have Premium that's all. My bad.
you: that ok I got the premium about a hour ago
Mihai: Unfortunately i cannot see any kind of reason why users might get that. Usually we are notified about the issues that might appear.
Mihai: Since you are telling me you have just activated your Premium, it might be because there is an amount of time needed for the account to update and get the entitlements he needs.
you: there is a feed on the battlefield ea help page about lots of people have the same problem and how long will this take
Mihai: I understand. Then it might be an issue with the servers right now,
you: I understand so there no time frame on when I be get the dlc
Mihai: Unfortunately no. But there are people working on this so should be fixed as fast as possible
you: Ok I understand it just a bit bugging u pay 39.99 for something and it just does not work that 2 ea games I got now that just don't work I had problem with 14 since it come out and all I he is we are fix the problem but nothing ever happen
Mihai: I am sorry for this. I understand your frustrations, i'd probably say the same.
you: That's fine I leave it a few days and see what happen
Mihai: Is there anything else i can do to help you?
you: No that fine
