@gamervegas wrote:
I have posted this somewhere else in the hopes of getting an answer today!
I am a premium member and have been since day one of BF4. Been looking forward to China Rising for a while now, along with the double XP weekend. Today I got the update on my PS3, and I can see the new maps, but when I go to play on a server, it asks me to buy the DLC, so I click into it and then it asks me to buy premium for FREE. I've downloaded premium again a few times because that's what it asks me to do. But I don't have the DLC even though I clearly have premium. Please help me! I love BF4 and I'm sitting here waiting to play!
Try restarting Origin, then open the Bf4 information page. Scroll down and click the China Rising box, and see if you have a download option. If not, is the box greyed out? Do you have any release time info?
If it is grey out,I suggest you contact a game advisor to check your account.
1. Click the link https://help.ea.com/en/contact-us/ask and log in with your Origin name and password.
2. Where it says: ’What Can We Help you With’, type in ‘GAME NAME’
3. Click Find Solutions
4. Select "Your problem,eg accounts" from the drop-down list and also select your platform from the list.
5. Click: Find Solutions
6. Scroll down a little and on the lower right hand side, Click "I Still need Help"
Picture to help you understand better, https://help.ea.com/article/welcome-to-the-new-and-improved-ea-help-center
The Window Will Open...
You’ll now see the currently available contact options(Depending on your game). These may vary depending on your geographical location and the time of day. Phone or Live Chat are the best options.
For customers in North America:
- Select "Call me."
- Enter your phone number.
- Select "Submit."
For Customers outside of North America:
- Go to the "choose a contact method" section
- Contact us using the telephone number provided within the listed opening hours
Please be aware that it is likely that the agent you speak to will need to confirm your personal informations on this account.
Hope this helps
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► ✔ Please don't forget to resolve your question if this helps as it could help others & all . Click XP if someone helped! ◄
***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem.I'm helping you because I'm also a victim of EA for releasing their half baked products to us,gamers.
I don't answer questions via PM. AHQ is "Player-to-Player" technical self-help forum
