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achillis1980's avatar
achillis1980
6 years ago
Solved

black screen when playing BF4

When I join a server or single play on bf4 & bf3 , I play for few seconds and then the screen turns completely black, no sound, nothing, and I can’t leave the page until I press my laptop shutdown bu...
battlefield 4
  • achillis1980's avatar
    achillis1980
    6 years ago

    Thanks for the feedback 

    I found a problem with the motherboard and the integrated graphic card and The laptop is with HP support center and they are awaiting the new motherboard to arrive.
    thanks 

ragnarok013's avatar
ragnarok013
Hero+
6 years ago
@achillis1980 Since you're on the laptop have you set the RTX 2060 as your main GPU to run games? If not it's probably defaulting to the onboard graphics and it can't handle the GPU demands.
  • achillis1980's avatar
    achillis1980
    6 years ago

    thanks For your response

    I can still play ArmA 3 on steam normally without any issues, unless different settings from origin ? 
    because all my games on origin are given me the same issue.

    can you please tell me the steps to make sure that my RTX2060 is the main graphic card used by GPU.

    and if you have other possibilities to my problem.

    i tried : Bf4.exe run as administrator 

    Bf4_86x run as administrator 

    origin as administrator 

    updated everything: software, drivers 

    repaired Bf4 

    nothing worked 

    all my games start and after about 20 seconds everything goes black with no voice and I can’t exit the screen, so shutting down my laptop is my only way to get the laptop screen normal again , can’t even see the mouse pointer , can’t even go to task manager 

    please any good thoughts 

      • achillis1980's avatar
        achillis1980
        6 years ago

        Thanks for the feedback 

        I found a problem with the motherboard and the integrated graphic card and The laptop is with HP support center and they are awaiting the new motherboard to arrive.
        thanks 

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