Forum Discussion

Anonymous

12 years ago

SolvedApproved

Black screen/crashing when changing a map or leaving game

Hello I need some help my laptop keeps on crashing while changing a map or leaving a game,i get a black screen and cannot do anything other than power down my pc and reboot. please help

battlefield 4

POOHSTICK17
12 years ago
Does it crash when changing to only certain maps (Dawnbreaker, for example)?
Did you update your graphic drivers? You should.
Punkbuster seems to pop up as the cause of many a problem so........
-Reinstall Punkbuster.
Go to C:\Program Files (x86)\Origin Games\Battlefield 4 and select pbsv.exe . Choose 'reinstall'
Install advice for Punkbuster https://help.ea.com/uk/article/punkbuster-technical-issues
Its always sensible to do these things too:
-Do a repair install of the game in Origin. In origin right click your game and from drop down choose repair install.
-Disable Origin in game.
In Origin - Application settings - Origin in Game - disable Origin in game
-Reinstall DirectX.
1:go to C:\Program Files (x86)\Origin Games\Battlefield 4\__Installer\directx\redist
2:Find file named DXSETUP.exe and right click on it and choose RUN AS ADMINISTRTOR. Install it. It should update your DirectX install.
3: You might need to reboot computer first.
4: try to launch game.
-Reinstall C++ redistributables.
1:go to C:\Program Files (x86)\Origin Games\Battlefield 4\__Installer\vc\vc2012Update3\redist
2: Right Click on vcredist_x64.exe and choose RUN AS ADMINISTRATOR then follow onscreen prompts.
Do the same with vcredist_x86.exe and follow onscreen prompts.
-Update your Microsoft .NET framework.
http://www.microsoft.com/en-us/download/details.aspx?id=17851

4 Replies

POOHSTICK17
12 years ago
Hi, could you give your laptop specs (processor type, windows version, graphics card name)?
And any further details on any error mesage or anything else that shows up with this crash?
Just before you started having these errors did you change anything on yor Pc - update graphic drivers for example?
Anonymous
12 years ago
Approved
yeah i got message but i forgot what it said,next time i going to take pic a uploaded its not the first time that happens
i7 4700qm
16gb ram
nvidia 755m sli
1tb hybrid 24ssd
windows 8.1 64bit
POOHSTICK17
12 years ago
Does it crash when changing to only certain maps (Dawnbreaker, for example)?
Did you update your graphic drivers? You should.
Punkbuster seems to pop up as the cause of many a problem so........
-Reinstall Punkbuster.
Go to C:\Program Files (x86)\Origin Games\Battlefield 4 and select pbsv.exe . Choose 'reinstall'
Install advice for Punkbuster https://help.ea.com/uk/article/punkbuster-technical-issues
Its always sensible to do these things too:
-Do a repair install of the game in Origin. In origin right click your game and from drop down choose repair install.
-Disable Origin in game.
In Origin - Application settings - Origin in Game - disable Origin in game
-Reinstall DirectX.
1:go to C:\Program Files (x86)\Origin Games\Battlefield 4\__Installer\directx\redist
2:Find file named DXSETUP.exe and right click on it and choose RUN AS ADMINISTRTOR. Install it. It should update your DirectX install.
3: You might need to reboot computer first.
4: try to launch game.
-Reinstall C++ redistributables.
1:go to C:\Program Files (x86)\Origin Games\Battlefield 4\__Installer\vc\vc2012Update3\redist
2: Right Click on vcredist_x64.exe and choose RUN AS ADMINISTRATOR then follow onscreen prompts.
Do the same with vcredist_x86.exe and follow onscreen prompts.
-Update your Microsoft .NET framework.
http://www.microsoft.com/en-us/download/details.aspx?id=17851
Anonymous
12 years ago
Approved
Not really its crash on any map and yes my driver are fully updated
thank you for your help going to try all those step you told me i hope it fix the problem.
and do you know if im the only one with this problem or maybe is my hardware??