For this you will need to contact Origin/EA support they will gladly help you whit this problem https://help.ea.com/en/origin go here press contact as give information press I still need help at the bottom of the page and then press start live chat and you will get a live chat whit an EA agent that will be glad to help you
if this helps pleas give XP to my account thanks
mark this as solution if it solves your question so others will know the answer when they come here
yea.... tried that on two separate occasions, both times I was given someone who had a limited grasp of the english language and was most likely not living in the united states. both times I was told to contact a specialist that would help me with my problem, but the links they provided were to some FAQ with no information on how to fix this. a phone number would be better appreciated...
