I spoke to one via message and the only solution they even responded with was to reinstall origin. They said they have no other fixes at this time. I did that and the download went to 10% before I had to go back to work, so I will let you know if that worked. I also selected the "Origin Beta" in the account options after I reinstalled the game.
For an hour I messaged an EA tech help agent. We went through a ton of troubleshooting. Nothing really new except to change the download path. Nothing worked at the end he gave me a refund. Such a bummer. I was excited to play. Makes absolutley no sense because I downloaded and played the beta fine.
Im thinkin about trying a hard copy and getting a refund for the digital copy... but to be honest that may not do a thing
Well I'm done for today trying. After 40hours it's come to this.......
Nabajyoti: Thanks for contacting EA Customer Experience, my name is Nabajyoti. How may I assist you today?
you: I've been trying to Download Battlefield 4 Digital Deluxe Edition since yesterday morning. It keeps going backwards at random times during the download
Nabajyoti: Hello!
you: with an occasional error "2622148:131086 An unexpected error has occured please try again later
Nabajyoti: Well I would like to inform you that that is only a preload and not a download. You will be able to download the game as soon as it is launched.
you: it's launched today in NA
you: People are playing right now. And I payed to be one of them.
Nabajyoti: Well Could you please tell me the time now?
you: 12:55 EST
Nabajyoti: Alright.
Nabajyoti: Do you get any error message?
you: after a couple hours of it rubber banding I get " An unexpected error has occurred please retry later 262148:131086"
Nabajyoti: Okay. Let me check into it.Do you mind holding for a minute while I come up with something useful for you?
you: please do. i've been at this for 30 hours now
Nabajyoti: Okay. let us try few troubleshooting steps and see if it fixes the issue for you.
you: okay
Nabajyoti: Okay. Lets us start.
Nabajyoti: Please try to run origin as admin and then try to download the game.
you: come on. i'm way past that.
Nabajyoti: Okay. Fine.
Nabajyoti: Please try to temporarily disable your anti virus and firewall and try to proceed.
you: done that also
Nabajyoti: Okay Next step.
Nabajyoti: Please try to set a different folder for your download files.
you: okay there is something new. doing that now.
you: Restarted the download stand by to see if it works
Nabajyoti: Okay. Lets see if it works.
you: 10%
Nabajyoti: Great!
Nabajyoti: Lets see if it continuous.
you: Nope. it made it to 15% now's its at 5%
you: same problem
you: wow now im back to 1%. it's like it's not downloading anything
Nabajyoti: Alright.
Nabajyoti: There are two thing that we can do now.
Nabajyoti: We can either wait for sometime and try to redownload the game. You know this game has just released. So this kind of issue is common and temporary.
you: or......
Nabajyoti: Or I can provide you another trouble shooting step if some technical issue is stopping the download to take place.
you: lets keep going. im not giving up yet
Nabajyoti: I appreciate your spirit for the game!
you: i downloaded and played the beta fine. i don't understand why this is happening
Nabajyoti: I would request you to try to download the game after sometime. Please atleast wait for 4 to 5 hours.
Nabajyoti: I would also advise you to uninstall the beta. This sometimes may cause problem in accessing the game.
you: first thing i did
Nabajyoti: You uninstalled the beta?
Nabajyoti: Are we connected?
you: yes. totally uninstalled the beta
Nabajyoti: Okay, great job.
Nabajyoti: So is it okay for you if you wait for sometime?
you: no, i've already done that. way before trying to download the first time
Nabajyoti: Well I would advise you to wait for at least 4 to 5 hours and then try to download. This issues gets fixed by themselves with time.
you: well can i get a refund for buying the deluxe edition since i can't access the game 24 hours like i was supposed to
info: Your chat transcript will be sent to [email deleted] at the end of your chat session.
Nabajyoti: Would you like to go for a refund?
you: i would like the difference of the products. $10. The digital deluxe version, which i bought is useless now if I have to wait until EA/Origin resolves the problem
Nabajyoti: Did you purchase the standard edition too?
you: negative
Nabajyoti: Please ignore the last message as it was not for you.
Nabajyoti: Okay. Are you talking about the 10$ refund?
you: Yes
Nabajyoti: I am very sorry as that would not be possible. The 10$ is a non refundable charge for the extra contents.
you: okay can we refund the whole game then?
Nabajyoti: That would likely be possible!
Nabajyoti: Do you want the refund now?
you: yes
now there's a solution that makes sense!
