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Sweeby2's avatar
Sweeby2
5 years ago
Solved

Can't connect to BF4 Servers

So I tried playing BF4 again but every time I try to join a Server i have long loading times, like 10 minutes or something like that and after waiting for that long it just freezes and i get kicked to the main menu with a message that i couldnt connect to the server.

I have already tried reinstalling the game

Restarting my PC

Setting all textures to low

And i have already tried to do these things: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

Tech Specs:
Windows 10
NVIDIA GeForce GTX 1070
Intel(R) Core(TM) i5-6400

Cheers

battlefield 4
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    @Sweeby2 

    Thanks for following up!

    Have you had a chance to try setting a different DNS in Windows to see if that makes any difference at all? I've seen some cases in the past where using a different DNS can help with similar issues. 

    You can update the DNS through the Windows TCP/IP Settings. For more information on how to get there check out the Microsoft Support website. If you choose the Manual option you can enter a DNS of your choosing. I usually go with the public Google DNS (primary DNS: 8.8.8.8; secondary DNS: 8.8.4.4), but if there's a different DNS you would rather use instead that's OK as well. 

    Please let me know how that goes once you've had the chance to give it a shot. Thanks again. 

    /Kent

12 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @Sweeby2, 

    Are you still running into the same issues when you're trying to connect? If so, is this happening when you're trying to join a specific server, or is it happening with all of them? 

    /Kent

  • Sweeby2's avatar
    Sweeby2
    5 years ago

    Hello

    Yes im still running into the same issue, I tried using an app called Smart Port forwarding but that only helped once and i got disconnected again after the map changed. And no it happens on all Servers but sometimes i get lucky and i dont get disconnected after some tries.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Sweeby2 

    Thanks for following up!

    Have you had a chance to try setting a different DNS in Windows to see if that makes any difference at all? I've seen some cases in the past where using a different DNS can help with similar issues. 

    You can update the DNS through the Windows TCP/IP Settings. For more information on how to get there check out the Microsoft Support website. If you choose the Manual option you can enter a DNS of your choosing. I usually go with the public Google DNS (primary DNS: 8.8.8.8; secondary DNS: 8.8.4.4), but if there's a different DNS you would rather use instead that's OK as well. 

    Please let me know how that goes once you've had the chance to give it a shot. Thanks again. 

    /Kent

  • Sweeby2's avatar
    Sweeby2
    5 years ago

    Yes it worked i can finally connect to servers and play normal plus the loading times are now normal and not so long.
    Thank you very much for your help.

    Sweeby

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Sweeby2 

    Excellent! Thanks for letting me know. I'm glad to hear it's working now. 👍

    /Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @WinstenWolf, 

    Apologies for the delayed reply on this. Are you still running into the same problem when you're trying to play BF4? Have you had the chance to try any of the troubleshooting steps that were mentioned earlier in this thread? 

    /Kent

  • ZacharyColey's avatar
    ZacharyColey
    Seasoned Novice
    5 years ago
    @EA_Kent I'm on ps4 and i keep on loosing my connection on battlefield 4 please try to fix the situation for me and thank you
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @ZacharyColey, 

    Have you had the chance to try any troubleshooting at all since it started happening? A good place to start off would be with the basic connectivity steps from the EA Help website. 

    Those steps can tackle a lot of the most common issues we see, but if you're still having trouble afterward check out the PlayStation-specific steps as well. Please let me know how it goes once you've had the chance. 

    Thanks!

    /Kent

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