Can't load into game, black screen with loading symbol in top right corner.
I am unable to log into a game. All I am able to do is stare at a black screen with a loading symbol in the top right corner.
Forum Discussion
So we can determine the exact error could you please post a DXDiag, UOTrace and ping,
To Gather DXDiag Info,
1) Press Win+R
2) In the run box type 'DXDiag' then hit enter
3) If you have a 64-bit PC click the button 'Run 64-bit DxDiag' (if you have a 32bit PC this option will not be avaliable)
4)Press 'Save All Information'
5) To share this file with me upload it to http://hastebin.com/ and share URL
To UOTrace - http://help.ea.com/uk/article/how-to-uo-trace/
To Ping EA follow these steps,
1)Press Win+R, in the box type CMD and hit enter
2)Type into CMD 'ping easo.ea.com'
3)Hit enter and await results.
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Thank-you
Killerwhal812
Marshall
If I or Anyone helped in any way please in return make the time to award then with XP please.
If I solved the problem please press 'Accept as Soloution' next to my post so others know of the soloution.
I DO NOT WORK FOR EA
MY VIEWS ARE MY SOLE OPINION AND NOT EAs
Here's the report on the UO thing...
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Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 10.0.0.1 1 20ms 7ms 0% 127 / 127 3ms / 34ms
* Unknown Host * 0.0.0.0 2 0ms
* Unknown Host * 68.85.141.233 3 12ms 16ms 0% 127 / 127 9ms / 158ms
be-60-sur02.manchester.nh.boston.68.85.88.170 4 19ms 15ms 0% 127 / 127 6ms / 149ms
be-65-ar01.needham.ma.boston.comc68.85.69.165 5 16ms 19ms 0% 127 / 127 10ms / 124ms
be-7015-cr01.newyork.ny.ibone.com68.86.90.217 6 28ms 25ms 0% 127 / 127 17ms / 90ms
ae12.edge1.NewYork2.level3.net 4.68.127.1 7 23ms 100% 0 / 127
ae-1-60.edge3.Washington4.Level3.4.69.149.18 8 93ms 42ms 0% 126 / 127 23ms / 187ms
ae-1-60.edge3.Washington4.Level3.4.69.149.18 9 26ms 33ms 0% 126 / 127 21ms / 168ms
level3-pni.iad1.us.voxel.net 4.53.116.2 10 30ms 100% 0 / 126
unknown.prolexic.com 209.200.144.35 11 96ms 42ms 3% 122 / 126 23ms / 218ms
unknown.prolexic.com 209.200.168.132 12 138ms 38ms 2% 123 / 126 23ms / 1146ms
* Unknown Host * 159.153.93.2 13 26ms 100% 0 / 126
* Unknown Host * 159.153.225.30 14 25ms 38ms 0% 126 / 126 23ms / 184ms
meav5-pub.pt.iad.ea.com 159.153.226.105 15 25ms 29ms 0% 126 / 126 19ms / 137ms
