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Jimmyjay24's avatar
Jimmyjay24
3 years ago
Solved

code already redeemed

Hi, i tried to redeem a code i purchased and it said it was already redeemed, which led me to buy another one from a different seller. Could you tell me the date or time this code was redeemed, as ...
battlefield 1
  • EA_QueenBee's avatar
    EA_QueenBee
    3 years ago
    Hey @Jimmyjay24,

    Unfortunately for any problems with codes I'd have to refer you to our live support team, but they're not able to provide the date and time that a code was redeemed. I'm afraid that this just isn't something that we can help with.
Jimmyjay24's avatar
Jimmyjay24
3 years ago

no, it was a seller on G2a

ElliotLH's avatar
ElliotLH
Hero+
3 years ago
@Jimmyjay24 Definitely ask them for a refund then. Instant Gaming get mentioned here every now and again, which is why I asked if it was them, but G2A are also unofficial grey-market sellers.

You could still try contacting EA Help, but as G2A aren't official resellers, I'm not sure how much assistance they'll be able to offer. Probably better to request a refund and repurchase from an official reseller (https://help.ea.com/en-gb/help/faq/where-to-buy-ea-games-v2/).

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