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Hello everyone,
We currently don't have any reports internally that we have issues with our servers and this is something we are actively monitoring very closely, everything is looking good so far.
I'm actively monitoring the forums about any servers issue that are being reported from you players.
@W4YC0M3 What kind of network issues are you having?
- What ISP are you using?
- What speed are you using?
- I saw that you wrote that you are playing in the Uk, is that correct?
- Are you on wifi or cabled connection?
- I am assuming that you have looked at our network guide.
If you have any issues with network to Battlefield 1 make sure that you done our network troubleshooting guide first and if that fails please tag me in this topic with the above information I'm asking from BrokenSkyDev
Thank you!
/Atic
The issue i am having is clear - Server Disconnected. Connection to EA Online timed out. On every Quick Match / Server as the map starts loading it throws the error, it started two weeks ago, out of the blue nothing network wise has changed on my side.
- What ISP are you using? BT
- What speed are you using?
- I saw that you wrote that you are playing in the Uk, is that correct? Yes
- Are you on wifi or cabled connection? Was on Wi-Fi when it was working fine, still on Wi-Fi, unable to switch to Ethernet its an impossibility.
- I am assuming that you have looked at our network guide. I spent 3 hours on Live chat with 3 different advisors and ran through every trouble shooting step possible and sent every log they asked for, until one guy told me he cant see anything wrong on my end and that it must be on your end and to come here as there are other threads with the same issue.
- EA_Atic7 years ago
DICE Team
Hey, @W4YC0M3 Thanks for the information! I took a look at the Uo-tracer you sent in and everything looks good.
Okay, what you can try first is to power cycle the router. Do you have the possibility to connect a phone with 4g? If you do, try to play with that phone 4g as a router/network connection. To see if the same issue happens.
let me know if it does. 🙂
/Atic
- 7 years ago
Okay @EA_Atic i managed to get 3G and tried it and it worked.
Now... that doesn't necessarily rule out some weird issue with your servers that is blocking certain connections as its weird that a Mobile connection with stricter security can get into your servers but a normal Internet connection cant, keep in mind i can connect to every other online game i own, its just this that fails.
My 3G connection has around 70ping and 2mpbs download vs 14 Ping and 70mbps download of my normal connection so the error message is still terrible.
How do you suggest we proceed, my home connection has not been altered and it was working two weeks ago and now its not, could it be on ISP's end,what could they have altered in the background?
- 7 years ago
I have the same issue, had it for a while now...month maybe two, tried:
-power cycle modem
-changing modems
-repair game
-flushdns
-open ports
-shutting down malwarebytes
-shutting down everything but the game
-updating drivers
BF4 works fine as far as i know(only played a few times lately).
BFV worked fine, played plenty.
No problem with other games, 'A Way Out' played fine with my mate hosting, also joined and hosted other games fine
No problem steaming video or twitch.
Can be on voip like discord or teamspeak talking WHILE i'm timing out.
Out of region servers seem to work just not oceanic(my region).
May be related maybe not but i've also been getting windows popping up with out of vid memory(switch to basic mode) message from windows when launching which is weird when i'm running a 1080. (only mentioned this in case the message is a generic error message for any time out even possibly video memory)
Also if i keep trying i can sometimes eventually get in(maybe 1 in 20 or so chance) and once i do i can play fine as long as i don't leave the server.
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