DirectX Error (DXGI_ERROR_DEVICE_REMOVED)

Thank you @DraconariusXVII for posting your solution here. Good to know you can play the game now. Let us know if there is anything else we can do for you.

Cheers,

Archi 

Hello @mmadeya 

Have you tried @ragnarok013 advise? Do you still require assistance? Let us know how you are doing.

Cheers,

Archi

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@mmadeya wrote:

I had been playing Battlefield 1 for a couple months now and never had any issues. This afternoon I launched the game and it opened a window and presumed to load the game, the window then automatically became full screen and the game froze. I used control+alt+delete to close the game and eventually received an error message which can be seen below. I went online and saw this was a common problem but was unable to find a clear solution to my problem. I tried reinstalling DirectX, updating my NVidia driver, and also installing the previous Nvidia driver from when the game was playable and I still am unable to play the game.

I have an ASUS laptop i7 processor, windows 10 64xbit, 8GB of ram

I have an NVIDIA GeForce GTX 960M video card with 4GB of VRAM (Current driver is 378.49, was playing game successfully on driver version 376.33)

I can play the game on high settings with a good framerate

I attached the screenshot of the error message but in case it doesn't work I will type it out below

DirectX Error

DirectX function "FindClosestMatchingMode" failed with DXGI_ERROR_DEVICE_REMOVED ("The video card has been physically removed from the system, or a drive upgrade for the video card has occured.") GPU: "", Driver."37849". This error is usually caused by the graphics driver crashing; try installing the latest drivers. Also, make sure you have a supported graphics card with at least 1024 MB of VRAM.

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@mmadeya this video solution fixed this exact error for me back in BF3 and BF4 https://www.youtube.com/watch?v=aD6j3xTH-vg&index=75&list=WL

Hello @mmadeya 

And thank you for reporting back. Good to know you are able to run the game now. I will forward your information to our expert team for further investigation. 

@ @DraconariusXVII 

Have you tried to perform the Clean installation of the older drivers?

The clean install through GeForce experience work. For some reason my framerate has dropped after this update, having graphically issues. As I said before I was to play on high settings very smoothly and now I have to run it on low for it work, but at least I can play the game again I guess.

I have had this exact same problem just moments ago but on my GTX 960 (not mobile). This crash only occurred once to me but now every time I load the game it lags on the home screen (where you pick to play campaign, multiplayer...etc) and while loading. The moving particles stutter as does the music sound distorted and my mouse moves rather uncontrollably. I have rolled back the Nvidia drivers and tried to play to no avail and re-installed the latest drivers also to no avail. Mind I've played for 25hours in total without issues, this includes a few days on the latest drivers update.

Hello @mmadeya 

This error is clearly caused by some kind of driver issue. Can you try to reinstall the old drivers again, but this time, perform a clean install. 

Keep me posted on this.

Cheers.

Archi