Forum Discussion

Anonymous's avatar
Anonymous
9 years ago
Solved

DirectX Error (DXGI_ERROR_DEVICE_REMOVED)

I had been playing Battlefield 1 for a couple months now and never had any issues. This afternoon I launched the game and it opened a window and presumed to load the game, the window then automatically became full screen and the game froze. I used control+alt+delete to close the game and eventually received an error message which can be seen below. I went online and saw this was a common problem but was unable to find a clear solution to my problem. I tried reinstalling DirectX, updating my NVidia driver, and also installing the previous Nvidia driver from when the game was playable and I still am unable to play the game.

I have an ASUS laptop i7 processor, windows 10 64xbit, 8GB of ram

I have an NVIDIA GeForce GTX 960M video card with 4GB of VRAM (Current driver is 378.49, was playing game successfully on driver version 376.33)

I can play the game on high settings with a good framerate

I attached the screenshot of the error message but in case it doesn't work I will type it out below

DirectX Error

DirectX function "FindClosestMatchingMode" failed with DXGI_ERROR_DEVICE_REMOVED ("The video card has been physically removed from the system, or a drive upgrade for the video card has occured.") GPU: "", Driver."37849". This error is usually caused by the graphics driver crashing; try installing the latest drivers. Also, make sure you have a supported graphics card with at least 1024 MB of VRAM.

  • Anonymous's avatar
    Anonymous
    9 years ago

    My problem has been resolved. What happened was after simply reinstalling the latest Nvidia drivers as a clean installation (on top of rolling them back previously); I loaded the game and the problem persisted but after managing to manipulate my mouse to start playing a multiplayer game, the game continued to lag and behave oddly for a good few minutes and after that it settled and seemed to have fixed itself.

16 Replies

  • I figured it out. It was an overheating issue of my graphic card (NVIDIA GForce 1070 GTX). I noticed that one of my cooling fans was not spinning so I opened up my laptop and cleaned it out.

    There was some dust in there which caused the fan to get stuck. After cleaning I also installed a software which is called "control center". That software will let you control your fans so i turn them to max speed now when I game. So far no issues at all. Perfect.

  • stupid but this worked open geforce exp take off the overlay thing bang 3 hours no crashes no clue wtf going on 

  • WHiT3BReeZy advice worked for me been playing for about 4 hours with no crashes.
  • ispreaddarkness's avatar
    ispreaddarkness
    6 years ago

    I'm having this issue for a long time, I have sent my gpu  for service also but they couldn't fix it. Please help me out.

  • cofmann's avatar
    cofmann
    Icon for DICE Team rankDICE Team
    6 years ago
    I'm closing this thread to stop it being necroed.
     
    If you have any issues with Battlefield 1 please make a new topic about the issues you are having and what kind of steps you have tried to solve it.
     
    For the above issue its related to bad drivers on the GPU, do a complete wipe on any related to the GPU drivers and install fresh new drivers. 
     
    /Atic

About Battlefield Franchise Discussion

Discuss the Battlefield games in this community forum.132,946 PostsLatest Activity: 12 hours ago