Forum Discussion

7bw4z59jxdmi's avatar
7bw4z59jxdmi
8 months ago
Solved

Disabled EA account

It’s been about 3 years since I last played battlefield 4 on my ps4. Now I have a ps5 so I bought bf4 (again) and every time I try to boot it I get this stupid “your login credentials have expired” m...
battlefield 4
7bw4z59jxdmi's avatar
7bw4z59jxdmi
8 months ago

Yes, it is linked to an old account. I no longer have the email address or phone number linked. I’d be happy to start again from scratch but I just can’t launch the game. There’s no live chat option for bf4 so it just suggests re-setting my password, which requires my redundant email or phone number. So it goes round in circles. Is there anyone at EA who can reset my account?

EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
8 months ago
@7bw4z59jxdmi,

Try selecting EA Account under game support. There are a number of options from there that should give the option to start a chat (especially considering this is an EA account issue anyways).
  • 7bw4z59jxdmi's avatar
    7bw4z59jxdmi
    8 months ago

    Yeah, there’s no options that mean anything for me. No way to chat to a human. Just the same old search forums. I’m a bit tired of trying to find an answer. It’s just an endless loop of hyperlinks. I’m afraid that’s just typical of modern customer services. Your tech support think they’re doing a great job coz there’s no way to leave negative feedback and I just get more frustrated. Nobody is listening 

    • chaosf4i's avatar
      chaosf4i
      8 months ago

      I'm having the exact same issue no ones listening I can't get anywhere with it it's infuriating!!! EA need to step up and sort this!

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