@disabled.ea.com linked account
So I bought BF1 digitally after a couple years of not playing it, initially I had a hard copy; I'm unsure if that matters, but just in case. After it downloaded, I kept being prompted to reset my pas...
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EA_Pythia
Community Manager
Community ManagerHello @57c55ab052da95f0,
when did you file a ticket? E-Mail replies can take a few days to receive a reply. Otherwise, please check the status of the ticket - if it says "waiting on player", please check your e-mails and spam folder, as support will have replied.
Even though it can take a few days, Support should always reply to e-mails. The waiting lists are simply currently quite long due to the release of EA FC, which means it can take a while longer to get a reply.
I didn't send an email to support, it only let me open a case. Do you have support's email address?
- EA_Pythia
You open a case by either sending an e-mail or opening a live-chat.
You contact them through EA Help:
https://help.ea.com/en/help-home/
And this is a guide to how you navigate the website:
https://help.ea.com/in/help/faq/using-ea-help/
After selecting the product and topic, it will then give you the option to send an e-mail or start a live-chat. I assume that you chose the e-mail option as you're waiting for a reply on your case.
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