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riafomh's avatar
riafomh
8 years ago
Solved

EA Access preventing BF4 from working

I've owned BF4 since I had a 360, been playing it for years.  Transferred up to an X-Box One (and my soldier, of course) so naturally that meant that I had to purchase an XB1 version of the game.  I ...
battlefield 4
  • Anonymous's avatar
    Anonymous
    8 years ago

    @riafomh

    You will need to contact EA Support and follow this steps here: https://help.ea.com/en-us/help/faq/contact-ea-help . Depending on the outcome with your conversation with the support agent, you may need to contact Xbox support again but the agent will inform you on further details etc.

    We cant help you here on the forums sadly since this are public forums and account stuff is handled in private chats etc.

riafomh's avatar
riafomh
8 years ago
K thanks I'll try that. I'll click and stuff after if it works.

You da hero, dude.
riafomh's avatar
riafomh
8 years ago
Okay, well that didn't work. This just goes round in a circle where I've been before. I emailed them a 'report a bug' email, to which they responded with 'thanks for the info, we'll pass it along', matter closed, if you need help to continue playing, click -here- and go back to EA help and select another topic. But I never get to the part where I can ask EA to call me back immediately. Or to call them. Which selection should I use other than 'report a bug' ?
  • Anonymous's avatar
    Anonymous
    8 years ago

    @riafomh

    Try to do a live chat session instead of email. You dont have to be exact when filling the forum for contact options, just choose the closest that you can that would give you a live chat option. Once you get it, wait till the agent connects to you and take it from there etc.

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