Hi @FatPitt
If your child wants to play games on Origin, learn how to set up a child account for them https://help.ea.com/en-us/help/account/how-do-i-set-up-an-origin-account-for-my-child/
If your child is no longer considered underage for where you live*, you can upgrade or “age up” your account to an adult account https://help.ea.com/en-us/help/account/aging-up-an-origin-account-to-an-adult-account/
Then if your issue persist you need to create an incident using the Talk to a Game Advisor link on the left, and a Game Advisor will assist you.
Select Origin from the list.
Select a topic for the best results.
Scroll to the bottom and select Contact Us.
Select your platform and list a short description of your problem.
Select live chat or call me to request a call back from an advisor
