Hey everyone,
For those still experiencing this issue, can you please try to delete the "machine.ini" file found in ProgramData\EA Desktop? Specifically Delete: C:\ProgramData\EA Desktop\machine.ini, it will generate a new one on next game launch.
Note: The ProgramData folder is hidden by default so you will need to show hidden files/folders and then perform the deletion and restart the application.
Open File Explorer from the taskbar. Select View > Show, then select Hidden items to view hidden files and folders.
Let us know if that helps,