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LordHothAOL's avatar
LordHothAOL
5 years ago
Solved

EA credentials are invalid/expired

When I boot the game up, I get an "EA credentials are invalid or have expired" error. I tried resetting my password, but it didn't resolve the problem. I play on Xbox One btw
battlefield 1
  • iluminatethesky's avatar
    iluminatethesky
    5 years ago

    Hey @LordHothAOL,

    Since resetting your password didn't work out for you, I would recommend contacting Support via Live Chat. They should be able to resolve this for you.

    You can contact them here: https://help.ea.com/en/contact-us/

    If you're unable to reach them there, you can also send a Direct Message to EAHelp on Twitter:

    Twitter.com/EAHelp 

    Unfortunately we can't help with Account related issues here on the Forums.

    Thanks 🙂

    - iluminate

iluminatethesky's avatar
iluminatethesky
Legend
5 years ago

Hey @LordHothAOL,

Since resetting your password didn't work out for you, I would recommend contacting Support via Live Chat. They should be able to resolve this for you.

You can contact them here: https://help.ea.com/en/contact-us/

If you're unable to reach them there, you can also send a Direct Message to EAHelp on Twitter:

Twitter.com/EAHelp 

Unfortunately we can't help with Account related issues here on the Forums.

Thanks 🙂

- iluminate

  • jcrepus's avatar
    jcrepus
    5 years ago

    hey there @LordHothAOL im having the same type of issue. I've called into ea multiple times and they continue to ask me security questions for my account. Then continue to ask when the purchase month and date for these games. I have no idea what that purchase date is, pretty sure BF5 was bought s a birthday present when I was 16. So I don't have enough info for them  to think I REALLY did indeed purchased the game. They continued to ask if there was anything else they could help me with, after they didn't help with anything, while I proceeded to tell them I've been playing these games for years, why do I lose ALL access all the sudden. Great games but ill never be able to play them again. also they don't have supervisors or boss, or anyone else to talk to if you can't understand the person you get. 

    • jordan_tyers18's avatar
      jordan_tyers18
      5 years ago

      I’m having the exact same issue, my PS4 is linked to my ea account but I don’t know what email it is linked to which is weird. I tried to get help from the ea help chat box but they did the same thing and asked me all these questions that I can’t remember and have no way of finding out the answers as I’ve had the account for years. I’ve just bought the new fifa 21 ultimate edition and find out I can only play offline. Really disappointed in ea’s attempt at solving the situation and really annoyed I can’t play any of the games I have linked with ea! @LordHothAOL @iluminatethesky 

      • iluminatethesky's avatar
        iluminatethesky
        Legend
        5 years ago

        Hey @jordan_tyers18,

        Unfortunately we can't assist with account related issues here on the Forums, you will have to go through EA Support.

        I hope this gets resolved for you 🙂

        - iluminate

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