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Borsii's avatar
Borsii
10 years ago
Solved

Experiencing certificate issue logging into Battlelog via any pc web browser

Greetings, Recently I've started experiencing issues attempting to launch Battlefield 4. Any time the shortcut tries to load OR when I try to log into the Battlelog website I get a certificate erro...
battlefield 4
  • Borsii's avatar
    Borsii
    10 years ago

    Hi Keldorn,

    Appreciate the advice. Unfortunately my host file is clean. Nothing new in there than a default file.

    @all

    I wanted to thank everyone for their help and assistance.

    I don't know what changed or if something was fixed somewhere, but my service seems to be back to normal. I can come and go as I please from battlelog and I no longer receive any certificate errors. Wanted to give it a few days before declaring it fixed/resolved.

    Sadly I can't provide a concrete solution for those who might be in the same boat because I don't know what's different now.

    Marking this as answered.

    Thank you kindly,

    Adam

Borsii's avatar
Borsii
10 years ago

Hi @MorningTimeCloud, 

Thank you for the response, really appreciate it. 

I have tried all browsers. Initially I was using IE (latest ver.) then tried Chrome (latest ver. - but I know the plugin is no longer compatible) and the EA support tech who attempted to help me suggested I use Firefox (latest ver.) and have been since. 

Unfortunately as soon as this issue presents itself it effects all browsers.

To explain in a little more detail. 

From booting up my machine I can do one of these actions - either log into the battlelog directly from any browser or launch the game from Origin.But once I'm logged in and have closed the browser (lets say I was just checking stats) I cannot log back into it from any browser and am presented with the same error across the board and this lasts until I either reboot. 

I've also noticed that if I play for a few hours the game itself seems to lose connection to the battlelog services and not track all my activity. I was playing the campaign for 2-3 hours and when I completed the game it didn't track the progress from the last two levels.

I know this stuff is stored locally as well so the next day when I logged in it synced up... but I suspect there is something going on overall between my machine and the battlelog.

Mind you, from any other computer that I DO NOT have battlefield or origin installed on I'm able to log into and out of over and over as much as I want...even on the same connection.This was also the case when I reinstalled everything on my machine, I had removed origin and battlefield to see if this resolved the issue.

When everything was uninstalled I could come and go as I wished in the battlelog, but once battlefield was installed I was SOL.

I would love to provide logs or any additional info, but I just need direction on where to obtain them. 

Thank you kindly,

Adam

Borsii's avatar
Borsii
10 years ago

... Also ....

Don't know if it's related, but...

I've noticed that the origin browser i.e. the "store" area within the origin application, that allows me to shop origin, is not seemingly timing out and providing me a message:

"TEMPORARILY UNAVAILABLE

This action could not be complete. We may be experiencing an unusually high server load or undergoing maintenance. Please try again in a few minutes."

and this is periodically on load of the origin application.

Some times I'll just be on the home page reviewing the latest deal and then it will flash (I haven't done anything but use the scroll bar) and then present this error.

I have a feeling EA doesn't like me all that much.

Don't mean to post two potentially separate issues on one thread and will investigate this independently, but if potentially they are linked I'd rather share than not.

Thank you kindly,

Adam

  • Soltasto's avatar
    Soltasto
    10 years ago

    Uhm, this is really strange. Are you using a proxy or an additional firewall/antivirus?

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    • Borsii's avatar
      Borsii
      10 years ago

      Hi soldato_fantasma,

      Appreciate the reply.

      That's a big ol' negative.

      No proxy.

      No Antivirus.

      No 3rd Party Firewall. Just the windows firewall and there is nothing in there that says block the service. Plus when I disable it nothing changes.

      As stated in the initial post, I suspected maybe some malware was the culprit so I completely reinstalled/reformatted everything.

      So this is a fresh Win 8.1 machine. Up to date with Windows Updates & Drivers. Nothing but Origin, BF4, Marvel Heroes, Portal (1&2), Xcom, Steam and most recently BF2 because I got so frustrated I went back to a game that didn't require Origin just to play some.

      Thank you kindly,

      Adam

      • Soltasto's avatar
        Soltasto
        10 years ago

        Ok borsii, at first I tought that the problem was one of the following:

        Your modem or your router

        your ISP

        but then I researched on the web and I found that this problem may be caused by an incorrect time on your pc, so the browser thinks that the certificate is expired because the date doesn't match. 

        So adjust the time, here is how to do it:

        • Press Windows key + D or navigate to the Windows desktop.
        • In the lower right-hand corner of the screen, click or tap the notification area where you see the time and date.
        • Select Change date and time settings... in the bottom of the window that appears (shown below).
        • In the Date and Time window, under the Date and Time tab, click the Change date and time... button.
        • Make your adjustments (you can find the correct date for your time zone here: http://www.timeanddate.com/ ) and click OK.
        • Click OK on the Date and Time window to save the changes.

        Please report back if it works.

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        If this was helpful and solved your issue, press 'Accept as Solution' button to mark this topic solved. Then click the 'XP' button to award me XP.

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        Cheers, soldato_fantasma
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