Game removed from origin

@Xenon_X_Kun
I'm sorry to hear you have been banned for a transaction failure. While rare, it can certainly happen and the main course of actions is to suspend the account holder due to the risk of phishing scam. Yes, I know it's not convenient for you as you probably had the best of intentions and legitimately bought the game, but something somewhere between your bank account and EA have gone wrong and this is probably why the game has been removed.

In addition, EA is unable to state a user's ban reason on their social networks and other public entities. To resolve this issue, you must contact Customer Support and have a Live Chat with an EA Agent.

To do this, head over to this link ( https://help.ea.com/en/contact-us/ ) and fill the form as followed:

1. Click "Create New Case" if the popup window with your previous cases appears (If you had any)
2. Type "Origin" in the Search Box (You can type Battlefield 1 too, however this issue also concerns your Origin account)
3. Select your platform (PC or Mac)
4. Select the Topic - Orders
5. Select the Issue - Report payment error
6. If this was a gift, select yes, otherwise select no
7. Click "Select contact option"
8. You will reach a new window and will be able to select the contact method with EA's Support Team. I recommend you pick "Chat". To do so, write down the subject of your issue, "Purchased Battlefield 1 and was banned the following day due to transaction error"
   You may also attach screenshots of the errors you receive or anything you may find relevant.
9. When the subject has been written down, you may now click the "Chat Now" button.
10. A small popup window will appear, this is the chat window. Keep it open until an EA Agent will become available to assist you.

And that's about it! I hope your issue will get resolved as soon as possible so that you can get back in the battle.

Have a good day! I'd be happy to know the outcome of your interaction with the support team once it's finished.