Forum Discussion
EA_mplsnow
Community Manager
3 days agoHey Generalen89,
EA Help is the best resource for account-related difficulties, as they have access to tools and records that are needed to investigate. I can assure you that they are real people.
In this case, if you haven't already, please try the troubleshooting steps listed in this thread. It seems to have worked for some players in the past.
Let us know how it goes and if the issue persists, thanks!