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Hexlova's avatar
Hexlova
11 years ago

How do I have EA call me back if I live in Australia?

I have tried calling EA and was put on hold for 2 hours before being disconnected and was charged $40 aus despite being assured by the recording that I would not be charged whilst being on hold.

I have tried contacting EA via the Internet and have them call back but apparently they will only do that if you live in the USA or Canada?!, I also asked them to contact me via email through this channel with no luck.

Any suggestions on how I can communicate with EA customer service without the risk of being charged for no assistance?


battlefield 4

1 Reply

  • Carbonic's avatar
    Carbonic
    Hero+
    11 years ago

    A toll-free telephone number is only free within the origin country. Your own telephone company will still charge you for the distance between you and the country where the toll-free number is located.

    Not being from Australia I don't know the available customer support options, but this is how you generally do to find out:

    Go to : http://help.ea.com/contact-us

    then you can create a new conversation with an EA advisor by clicking "New Conversation".

    1

    Then you have to select the product you want help with, the platform and the topic

    2

    When you have done that you need to select the method to make contact with EA

    5

    The available methods depend time of day, time of week and holidays in the country selected in the selector in the top left corner:

    4

    Changing the above language to United States or similar can sometime make live chat appear if it's not available in your country.

    I hope this guide helps you properly contact a EA representative.

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